Associate Customer Contact Assistant

Job Overview

London, England
Job Type
Full Time
£21,000 - £45,000 Per Year
Date Posted
14 days ago

Additional Details

Job ID
Job Views

Job Description

We have a number of great opportunities based at Bedford campus for an Associate Customer Contact Assistant to become a key member of our Enquiries and Admissions department.As an Associate Customer Contact Assistant, you will play a pivotal role in the success of our students through: Acting as a single point of contact for all customers contacting The Bedford College Group. Offering a triage service to determine their need and answering any FAQs where you can, including coordinating onward referrals to the most appropriate team, consistently monitoring and tracking all referrals. Working effectively as a member of the Sales & Marketing Directorate, carrying out any other associated duties as directed by the Customer Contact Manager, Senior Customer Contact Manager or Head of Enquiries & Admissions. Participating in recruitment events run by the Group, such as Open Days.Our ideal candidates will have experience of working in a fast-paced customer focused environment and exceeding customer expectationsand Experience of providing advice to customers using a variety of communication methods, e.g. email and via the telephone, alongside the following qualifications: A good standard of education, including English and mathematics at GCSE grade A-C or equivalent. An IT qualification at Level 2 or aboveFurther details of the essential criteria for the post can be located within the Job Description.About UsThe Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.Contract Type - Bedford College Professional Services Ltd (BCPS Ltd) Start date: 2nd August 2021End date: 24th September 2021Up to 30 hours per weekAn Enhanced DBS check will be required and you will be required to declare any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.Interviews will be held on a date to be confirmed.As a result of the ongoing COVID-19 pandemic, in the interests of business continuity The Bedford College Group has made the decision to conduct out interviews via Microsoft Teams. More information on Microsoft Teams interviews will be discussed at interview stage.


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