Customer Service Administrator (German Speaking)
We are Mantis World, an award-winning B2B ethical clothing company with a passion for creating fashionable, high-quality garments that will be worn and loved for years to come. We create ‘blank’ apparel that can be decorated and personalised by our clients. So, if you’ve ever bought a t-shirt at a concert, from an independent brand or in a souvenir shop, you may own one of our products without even realising it.
Founded in 2000, we’ve gone from strength to strength and have proved that commercial, large-volume manufacturing can happen in an ethical and sustainable manner with care to everyone in the supply chain.
We are now looking for a Customer Service Administrator (German Speaking) with outstanding customer service skills to join our team on a part-time basis, working 4.5 hours per day.
- Salary of £20,000 - £22,000 per annum pro rata
- Medicash plan
- Pension scheme
- Relaxed work environment
- 24 days’ holiday plus Bank Holidays pro rata
- Your birthday off (after one year of service)
- Lovely, open plan offices
- Working from home (to be agreed)
This is an excellent opportunity for a dedicated and efficient German Speaking administrator with outstanding customer service skills to develop their career with an award-winning, and highly ethical, company.
Working as part of a friendly, sociable office, you will have the chance to join a fresh-thinking business and work part-time hours that fit around your other commitments.
What’s more, you will have the opportunity to attend workshops, events, road shows, webinars and conferences to support your understanding of the sector and your professional development.
As a Customer Service Administrator, you will predominantly be responsible for providing exceptional administrative support to the General Manager and Financial Controller.
Performing a variety of administrative tasks, including order processing and invoicing, you will work closely with the Associate Merchandiser with German bespoke orders.
You will also provide a high level of customer service whilst answering telephones and handling general enquiries. Being the first point of contact, you will respond to customers, auditors and authorities in a professional and efficient manner, dealing with all queries in an efficient and timely manner.
Additionally, you will:
- Liaise with German warehouse, auditors and authorities
- Translate to/from German
- Advise customers on stock availability and resolve any issues
- Ensure all sales leads are dealt with immediately and correctly
- Update and maintain customer records accurately
- Process with customer returns
To join us as a Customer Service Administrator, you will need:
- Previous experience in a similar admin role
- Excellent customer service skills
- The ability to communicate fluently in both English and German
Other organisations may call this role Administrator, Shipping Administrator, Shipping Co-ordinator, Export Administrator, Warehouse Administrator, Admin, Administrative, Administration, Office Administrator, Admin Assistant, Office Assistant, Customer Service Administrator, Customer Service Assistant, or Customer Service.
Webrecruit and Mantis World are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as a Customer Service Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.