Helpdesk Administrator Sheffield in Sheffield - CV-Library

Helpdesk Administrator Sheffield in Sheffield - CV-Library

Helpdesk Administrator Sheffield in Sheffield - CV-Library

Job Overview

Location
Sheffield, England
Job Type
Full Time
Salary
£23,000 - £23,000 Per Year
Date Posted
8 days ago

Additional Details

Job ID
1415889
Job Views
1

Job Description

Are you looking to work within an ambitious organisation? Do you enjoy planning and scheduling?

We have an excellent opportunity working as a Helpdesk Administrator for a well-established, ambitious and growing organisation within the Commercial Property Maintenance sector.

Key Purpose:

Key point of contact on the helpdesk for engineers. The post-holder will be responsible for the administering reactive and planned works, within a designated geographical area. The role will require focus on continuous improvement on the helpdesk, speed and proficiency of internal processes, ensuring client expectations are achieved.

You will:

Plan/co-ordinate/allocate engineer workload.

Ensure allocations match engineer skills and experience.

Liaise with client sites and record access arrangements.

Plan & administrate joint visits with other specialist contractors.

Providing real time approval of engineer timesheets.

Escalate work-in-progress/engineer issues to Managers when required.

PDA support and client logging in/out requirements).  

Manage engineer holidays to ensure adequate cover at all times.

Participate on the out of hours call out rota.

You will need:

Great communication and organisational skills.

Good administration experience.

Proficient in Microsoft Office.

Ability to deal with multiple tasks at one time.

Great attention to detail.

In return:

Permanent Contract

Mon to Fri, 40hours (Flexible between 7am -5pm)

Circa £23K

Opportunity to work for a well-known, well established growing business

To apply for this position please email your CV to (url removed) or call (phone number removed) to speak to Amie

Location

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