Helpdesk Administrator Sheffield in Sheffield - CV-Library

Helpdesk Administrator Sheffield in Sheffield - CV-Library

Helpdesk Administrator Sheffield in Sheffield - CV-Library

Job Overview

Sheffield, England
Job Type
Full Time
£23,000 - £23,000 Per Year
Date Posted
8 days ago

Additional Details

Job ID
Job Views

Job Description

Are you looking to work within an ambitious organisation? Do you enjoy planning and scheduling?

We have an excellent opportunity working as a Helpdesk Administrator for a well-established, ambitious and growing organisation within the Commercial Property Maintenance sector.

Key Purpose:

Key point of contact on the helpdesk for engineers. The post-holder will be responsible for the administering reactive and planned works, within a designated geographical area. The role will require focus on continuous improvement on the helpdesk, speed and proficiency of internal processes, ensuring client expectations are achieved.

You will:

Plan/co-ordinate/allocate engineer workload.

Ensure allocations match engineer skills and experience.

Liaise with client sites and record access arrangements.

Plan & administrate joint visits with other specialist contractors.

Providing real time approval of engineer timesheets.

Escalate work-in-progress/engineer issues to Managers when required.

PDA support and client logging in/out requirements).  

Manage engineer holidays to ensure adequate cover at all times.

Participate on the out of hours call out rota.

You will need:

Great communication and organisational skills.

Good administration experience.

Proficient in Microsoft Office.

Ability to deal with multiple tasks at one time.

Great attention to detail.

In return:

Permanent Contract

Mon to Fri, 40hours (Flexible between 7am -5pm)

Circa £23K

Opportunity to work for a well-known, well established growing business

To apply for this position please email your CV to (url removed) or call (phone number removed) to speak to Amie


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