Senior Booking Assistant in Coventry - University Hospitals Coventry and Warwickshire

Job Overview

Coventry, England
Job Type
Full Time
Date Posted
5 days ago

Additional Details

Job ID
Job Views

Job Description

Job overview

We are looking to recruit Senior Booking Assistants to join our team within the Temporary Staffing Services (TSS). The TSS Team works closely with Managers, Rota Co-ordinators and agencies to source temporary workers for the Trust.

To lead a quality, customer-focused end to end temporary staffing booking and administration service, in order to meet the bank and agency needs of the departments in accordance with the Trust guidelines, policies and procedures.

The TSS Team are responsible for ensuring high fill rates for bank and agency shifts across the Trust and you will be the first point of contact for bank workers, agencies and line managers. You will be liaising with departments and framework agencies on a daily basis to ensure that the Trusts’ supply requirements are met.


Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

You will have excellent communication skills, as you will be dealing with staff at all levels across the Trust as well as external suppliers. Your organisation skills will be key as well as having a high level of accuracy and strong attention to detail.

You will have experience of working within a demanding office environment, with the ability to manage conflicting priorities and deadlines. The service receives large numbers of queries each day (telephone, email and face-to-face) and you will need to balance this with the challenge of filling bookings.

Ideally, you will have previous experience of working within a busy office environment, although experience of working within temporary staffing or a recruitment agency would be advantageous.

You will need to have excellent IT skills, as you will be required to use a number of systems on a daily basis - full training and support on the systems will be provided

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

At UHCW NHS Trust we actively encourage and support all staff to be COVID19 vaccinated as this remains the best line of defence to protect patients, colleagues, friends and family members.

Detailed job description and main responsibilities

1. Act as booking lead for all bookings across the Trust, ensuring work is undertaken in accordance with agreed Trust guidelines and procedures. This will include liaising with managers and senior colleagues to ensure authorisation for bookings has been requested and approved.

2. Undertake daily tasks by prioritising workload, and escalate any issues to the Temporary Staffing Services Officer/Team Leader.

3. Attend weekly/daily staffing meetings as well as any other ad hoc meetings as and when required.

4. Monitor the concerns, DNA’s and late cancellations reports and review alongside the TSS Team Leader and TSS Deputy Manager in order to ensure these are managed and are in line with trust process.

5. Liaising with external agencies to ensure all mandatory checks have been met as well as ensuring all bookings fall in line with NHSI capped rates.

6. Maintain 247, E-Rostering and in house systems with all information connected to booking processes for bank and agency staff/workers, ensuring systems are maintained in a timely manner.

7. Work alongside the TSS invoice and reporting teams to ensure booking information corresponds with payment information.

8. Assist in project work as directed e.g. obtaining information from various sources, collation and reporting of data, assisting in the production of reports and other documents.

9. To produce and distribute information to the TSS Deputy Manager and TSS Team Leader for NHSI returns as well as other additional reports in a timely manner.

10. Maintain an up to date knowledge of recruitment related employment law.

11. Support with administrative tasks such as processing forms, dealing with pay and invoice queries from managers, employees and agencies.

12. The post holder will be required to provide cross-cover across all areas of the Temporary Staffing Service as required.

For further details of the role please see the attached job description. 


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