Boutique Assistant, Harrods (FTC, March 2023) in London - Cartier

Job Overview

Location
London, England
Job Type
Full Time
Salary
TBC
Date Posted
6 days ago

Additional Details

Job ID
13953688
Job Views
2

Job Description



HOW WILL YOU MAKE AN IMPACT?


As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. He/she also assists the Sales Associates during a sale and participates to daily boutique operations.

Client Welcoming and Waiting Time Management

Welcoming

Upholds the Cartier image by maintaining professional demeanor at all times
Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
Welcomes and greets the client upon arrival in the boutique and/or boutique area
Thanks clients upon departure

Waiting Time Management

Manages the waiting time using the app
Directs the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant)
Provides information and story-telling about the Maison and the boutique
Makes a boutique discovery for all clients that wish to

Client Flow & Orientation

Answers client questions and/or assesses clients’ needs in regards to orientation
Directs the client to the appropriate department or representative
Ensures the client flow is smooth within the boutique
Sales Assistance
Brings and returns pieces for the Sales Associates
Assists discreetly with various tasks during a sale
Coordinates between Sales Associates and Stock Executive/Cashier/Voituriers, etc.
Gift wrapping and management of the packaging area
Orders taxis
Accompanies the clients to the door upon departure
Assists with Care Service duties (bringing pieces, etc.) without handling with payments
Boutique Environment
Ensures the overall boutique environment is impeccable
Is responsible for the music and the olfactory atmosphere of the boutique
Ensures the windows and counters are in a perfect condition
Daily Boutique Operations
Respects all group, Maison and boutique policies, procedures and guidelines
Participates to inventories
Participates to price labeling
Participates to the set up and breakdowns at opening and closing of the boutique
Participates to the implementation of Visual Merchandising guidelines
Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Strong communication skills
Ability to take initiatives
Flexibility and availability
Team spirit

Location

Similar Jobs

Novax Recruitment Ltd

Administration/Clerical

Full Time

Cookies

This website uses cookies to ensure you get the best experience on our website. Cookie Policy

Accept