Administrative Assistant x2 in Birmingham - Birmingham City University

Job Overview

Birmingham, England
Job Type
Full Time
Date Posted
4 days ago

Additional Details

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Job Description

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Administrative Assistant x2

School of Computing and Digital Technology

Location:  City Centre Campus (Millennium Point) Salary:  £22,369 to £24,313 minimum per annum Permanent Posted On:  Thursday 12 May 2022 Closing Date:  Thursday 26 May 2022 Interview Date:  Tuesday 07 June 2022 Reference:  052022-303
Here in the Faculty of Computing, Engineering, and the Built Environment we are recruiting for an Administrative Assistant in the School of Computing and Digital Technology. We are based in the heart of Birmingham at the prestigious Millennium Point, part of our extensive city centre campus, where we deliver a range of undergraduate and postgraduate courses as well as having a well-established portfolio of overseas delivery partners and a growing apprenticeship provision. We are a faculty with ambitious growth plans, it is an exciting time to join us! 

Are you an experienced administrator with a passion for providing an outstanding service to a wide range of stakeholders? We are looking for an Administrative Assistant to provide high quality, efficient and effective administrative support to our school. The role is varied, and duties will include working on our school office reception desks, dealing with enquiries, updating our student records system, supporting compliance activities and school events and travel.

Main Duties and Responsibilities

Working as part of the school administration team, the Administrative Assistant will.

Support activities within the School across the student lifecycle from enrolment to graduation.
Effectively manage queries from start to finish for students and staff, this includes working on the main reception desk but also online queries, telephone, TEAMS or via email,
Signpost students to the correct support services across BCU dependent on individual requirements,
Support with booking travel (international and UK based) for staff and students,
Support with course level administrative tasks such as mid-module reviews, updating SITS (students’ records systems), replacement ID cards,
Clerk meetings,
Order supplies for the school and also logging specific requests such as maintenance work.

The Administrative Assistant plays a lead role in ensuring our students receive exceptional customer service throughout their journey with us in the School of Computing and Digital Technology.

Educated to degree level (or equivalent) or holds a relevant vocational qualification such as a NVQ Level 3 in Business Administration or able to demonstrate equivalent work experience and relevant skills.

Good level of literacy and numeracy for example GCSE grade C or equivalent.
Demonstrates a can-do attitude demonstrating accountability and responsibility for own tasks
Sound knowledge of clerical duties including taking minutes, dealing with written queries and responses, arranging meetings
Experience of working in a highly customer focused role.
Strong communication skills with the ability to solve problems and work on own initiative.
Strong IT skills including Microsoft Office is essential and knowledge of SITS is desirable.

With around 26,900 students from 100 countries, Birmingham City University is a large and diverse place to study. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate academics, and focus on practical skills and professional relevance is producing some of the country’s most employable graduates.

We put £270 million into the regional economy and support thousands of jobs in the area. We're investing £340 million in our estate, including a major expansion of our city-centre campus at East side, providing students with an enviable range of facilities.

Our staff and student community are defined by our core values, which outline who we are as a university and how we will work with each other. Our core values are Excellence, People focused, Partnership working and Fairness and integrity

To apply for this role, please complete the online application form and upload a copy of your most recent CV along with a covering letter. Candidates are advised to remove personal information to ensure a fair and transparent recruitment process.
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Further details:

Job Description

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here:

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us:
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
At Birmingham City University we are proud to be an equal opportunities employer. All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many different backgrounds and life experiences that reflect the students and the citizens we serve. We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

Birmingham City University ('BCU') is committed to protecting your personal data and being transparent about what we do with your personal data. One of the ways we do this is through our privacy notices. For further information please  click here . 

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