Resident Liaison Manager / Assistant Contract Manager - Social Housing Planned Maintenance
Salary: £40,000-45000 per annum + van + fuel card
I am currently working with a leading social housing contractor to find a successful and proactive Resident Liaison Manager / Assistant Contract Manager to oversee a team of Administrators, RLOs and assist the Senior Site Manager on the delivery of there decent homes project.
It will be your responsibility to develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
Overseeing a team of administrators and resident liaison officers
Ensure all correspondence follows quality management system
Monitor the trackers
Deal with all complaints, ensuring a satisfactory conclusion for all relevant parties involved
Attending site and making sure everything runs smoothly
Deal with any complaints
Experience working for a main social housing contractor on a Kitchen & Bathroom contract
Office management experience
Previous experience managing the trackers
Strong personal communication
Proactive attitude with ability to work using own initiative
Experience in a fast-paced environment
Ability to pick up new software and systems very quickly
Up to 5% bonus – achievable targets based on personal, work and business performance
Gift day for social value activities – supporting local communities or a cause close to you
Matched pension contribution up to 4%
Annual cost of living payrise
25 days annual leave
Annual away day
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.