DescriptionOur mission is simple: to help people and organizations thrive. It’s focused. It drives us. We work closely with clients, listen to their vision, formulate a comprehensive plan and implement an innovative solution that will empower organizations to thrive! We are unique and we put our customers first. We employ a solid, diverse staff of professionals with the experience, knowledge, and drive to move every project swiftly from vision to reality.Job Purpose: Deliver efficient and effective customer care through timely responses to inquiries, managing relevant projects, maintaining coherent databases of inquiries, internal communications, documentation, and notes, and facilitating the collaborative creation of various end-user solutions.Essential Duties:Field emails, chat, text, and phone inquiries, while developing an efficient understanding of our platform to solve a wide variety of issuesManage multiple projects simultaneously, from a variety of products for both domestic and global organizationsRoutinely check notes and internal systems to assist in answering tickets and ensure constant thorough internal communicationCollaborate with the teammates to find creative solutions for end-usersUtilize and learn Perceptyx Software to politely and professionally respond accordingly to customer requestsAnswer all tickets within an hour window, 4 hours max during busy periodsCreate and update documentation to help internal operations as well as a resource for current and future end-usersRequirementsEducation/Qualifications: Minimum 2 years in a customer or internal support role from a Tech industryStrong technical background, specifically in web-based systems/databases/SaaSExcellent interpersonal skills and the ability to interact with and distinguish between individuals at all levels of an organizationAbility to work in a very fast-paced environmentExcellent professional written and verbal communication skills (via email, text, chat, and phone)Hard worker, quick reaction time, fast learner, self-starterProficient in multiple languages (conversation and written skills), preferredHigh school diploma or GED, College preferredProficient in G Suite (Google, Chrome, Gmail, Calendar, Drive, Sheets, Docs, etc...)Proficient in Microsoft Office Suite (Word, Excel, & PowerPoint)Knowledge and understanding of General Data Protection Regulation (GDPR)Knowledge of relational databases (preferably MySQL, SmartSheets, Confluence, Freshdesk)Considerate of Data Privacy and sensitive personal informationAbility to recognize other languages and use provided translation tools to help customers in various languages while considering language barriers and use of deductive reasoningTechnical troubleshooting skills and ability to identify and solve complex problems, or escalate to the correct internal team when necessaryWillingness to work with people from diverse backgrounds and experiencesBenefitsWe Offer:Competitive salariesFlexible work schedulesA team-centric, engaging work environmentGreat options to help you plan for your futureWe encourage you to stay awhile, and grow with us!Perceptyx Equal Employment Opportunity Policy: Perceptyx is an Equal Opportunity Employer. We celebrate diversity and an inclusive environment. Perceptyx is committed in providing an environment of mutual respect where equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Perceptyx’ policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. All aspects of employment is decided on the basis of qualifications, competence, merit and business needs. Perceptyx is proud to be an equal opportunity employer.