Trade counter retail super star!You will be joining the Milton Keynes based lighting showroom specialising in everything to do with lighting and electrical accessories .Having taken the industry by storm over 25 years ago, They are now expanding the team to meet increasing customer demand with a trade counter super star who thrives on providing an exceptions customer experience.
You will naturallyu2022 Exceed customersu2019 expectations and keep our customer service standards maintainedu2022 Handle inbound telephone calls, e-mails and online correspondence through Live Chat with customersu2022 Support all aspects of the sales journey from product queries, advice and aftersales careu2022 Process customer returns and exchangesu2022 Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plateu2022 Providing prompt, efficient and consistent information and communication in line with company policyu2022 Liaise with couriers to ensure best service is maintainedu2022 Build a strong relationship with the product and marketing teamsSo who are we looking for?
Are you an awesome customer success advisor with a can-do attitude who can handle day to day challenges and offer creative solutions to customers looking for their customer furniture piece?
A great team player?
Confident to communicate with customers but also with our purchasing, product and marketing departments as their direct line of communications to customer feedback? Then we are looking for you. You have:u2022 A passion for lighting, design, retail and DIYu2022 Perfect English spoken and written communication skillsu2022 The ability to build a rapport with people quickly and effectivelyu2022 A professional and pro-active attitude with exceptional attention to detail.
u2022 Excellent organisational skills and a passion for providing outstanding customer serviceu2022 Be able to problem solve quickly and take ownership comfortablyu2022 Confident, resilient and assertive decision-making skillsu2022 Great MS Office skillsu2022 Ideally have Customer Service experienceu2022 Experience in a B2B or trade counter environment or retail environment.
u2022 Competitive salary depending on experience > 22K to 25Ku2022 Great benefits/holidays package