My client, an expanding, stable company, are looking for Trade Counter Assistants for their expanding business. This is a permanent role for candidates that display excellent CSA skills and experience.
The Customer Services Advisors will be dealing directly with customer queries and fault requests for both online business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.
The successful candidate will have customer service experience and be looking for an office based role Monday to Friday.
Salary negotiable for the right candidate.
Answer incoming calls and also respond to cases via email
Dealing directly with customer queries and fault requests, providing accurate information
Log information on calls received and maintain detailed and accurate records
Provide product information, replacements and replacement parts
Operate a variety of standard office machines including a personal computer
Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
Any other tasks deemed by the Company to be necessary for the successful completion of the role
Excellent telephone manner
Ability to remain calm under pressure
Ability to negotiate workloads and a good time manager
Ability to work on own initiative and still remain part of the team
Communication and problem-solving skills
Social media experience handling complaints and queries
Confident individual with customer service experience, preferably in a face to face environment
For more information contact me on (url removed) or (phone number removed)