Job Overview

Arborfield, England
Job Type
Full Time
Date Posted
13 days ago

Additional Details

Job ID
Job Views

Job Description

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

Due to continued expansion of our business, we are now looking to grow our Complaints department. As a Complaints Handler you will have a deep impact on the customers of our clients by understanding complaints, providing advice, and resolving issues ensuring a positive outcome. Due to the nature of the role, we are looking for compassionate and caring individuals that have a drive for personal and career development.

You'll be:

Receive extensive on-the-job training designed to allow you to fully engage in and become a confident with Diligenta systems and policies
Giving advice and resolving issues to ensure the best possible outcome for customers
Gaining a deep understanding of our life and pensions products to ensure an exceptional level of service is provided
Communicating with customers both via the telephone and writing final response letters

You should apply if you:

Have experience in a similar role, working with complaints (advice adjudicator)
Are passionate about providing an high level of customer service
Possess strong attention to detail and communication skills
Are experienced in the financial services industry (desirable)

The Perks

Discretionary annual bonus
Company pension scheme membership
23 days holidays + 8 bank holidays
Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
24/7 access to a wide range of books
Receive a wide range of retail discount shopping schemes
Access to our Confidential Helpline is available to be used by you and your family
Develop your career through a wider global organisation of the TCS family


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