Major & Complex Loss Adjuster - London & South East in London - Sedgwick

Job Overview

London, England
Job Type
Full Time
Date Posted
3 months ago

Additional Details

Job ID
Job Views

Job Description


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

An excellent opportunity is available for an experienced commercial adjuster to complement our Major and Complex loss team in the London & South East Region handling a portfolio of higher value and complex commercial claims.

ACII/ACILA qualified you’ll have experience of managing and leading large and complex reinstatement projects. You should be able to demonstrate a track record of providing excellent customer service, the ability to manage and lead multi party meetings as well as having excellent communication and report writing and excel skills.

You’ll investigate commercial losses on behalf of Insurance companies by visiting policyholders’ premises, with responsibility for all reports regarding each visit and full diary maintenance. Additionally, you will be required to manage a caseload effectively providing service delivery within clients SLAs and meeting challenging audit criteria.

This is also a fantastic opportunity to participate in the development and mentoring of colleagues.

We are looking for the following skills and experience:

ACILA or equivalent qualified, or progressing toward completion
Customer focus with a track record of delivering outstanding levels of service
Solid experience of dealing with Major and Complex Loss claims
IT literate, ideally with knowledge of Microsoft Office including Excel
Superb communications skills - listening and acting upon information given
Develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim
Able to build good relationships within the team and with clients
Conscientious, hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge
Market profile and account management an advantage
Full UK Driving Licence is essential

What will you get for this role?

Competitive salary depending on skills, experience and qualifications
Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
Healthcare scheme
A Self Invested Personal Pension Scheme
Holiday allowance of 25 days plus bank holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps


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