Timber Trade Counter Sales
Reporting to:u00A0Hermes branch management team
Based at:u00A0Timber Centre, Hermes close, Leamington Spa.
Hours of work:u00A007:30 to 16:30 Monday to Friday & 08:00 to 12:00 Saturday (1 in 2 rota).
Job purpose summary:u00A0Serving customers over the counter, dealing with customer enquiries either by phone or email whilst maintaining a safe and tidy work environment.
Proactively looking to maximise every customer enquiry. Maximising every sale and looking to build strong relationships with our customers.
Serving customers over the trade counter in a prompt and professional manner, helping to identify their requirements and booking goods out on the system.
Answering the phone and dealing with customer enquiries/taking accurate messages.
Quoting customers and following up the quotes on a weekly basis maintaining the status on our computer system
Once a sale has been generated involving a purchase order or goods that have been ordered. This could require following up with a supplier and liaising with the customer to update accordingly on lead times etc.
Merchandising and keeping the areas clean and tidy around the counter and warehouse. Involving checking off stock against delivery notes and putting stock away in racks involving manual handling.
Serving customers using manual handling helping to carry smaller items to their vehicle.
Carrying out stock counts and investigating discrepancies working with the management team. When required organising supplier returns and processing the return on our computer system following up with the supplier if necessary.
General housekeeping duties, looking to maintain a safe and tidy working environment. Reporting any issues to your line manager.
Working as part of a team to complete daily tasks. This will involve providing cover in other departments if required including supporting the Yard department. (Training can be given including a FLT Licence).
Carrying out any reasonable requests from the management team.
Good communication skills (both face to face and over the phone)
Enthusiastic/self-motivated with the ability to work on own initiative.
Being able to work well as part of a team.
Attention to detail and accuracy.
Customer service experience is desirable but not essential.
Preferably previous experience in a builderu2019s merchant and/or retail environment.
Being computer literate.
Contact: Jamie Akister
Job ID: 95875167