Brook Street Recruitment are currently working with the NHS to expand their Call Handler team.
Position: NHS Call Handler
Office Based - Permanent
Location: Bicester Oxfordshire
Salary: £20,330 plus £1,200 once you have passed probation
Hours: Full Time, 37.5 hours per week over 7 days Monday - Sunday (mixture of day, evening and night work)
"999 Ambulance Service"
Would you like to work for a challenging but equally rewarding role?
Youll be the first contact for anyone calling 999 as part of the Emergency Services. You will be responsible for taking emergency calls, speaking with the general public in a calm professional manner.
Within your role you will be given the responsibility to prioritise calls in an order of urgency and will adapt quickly to ever changing situations. Youll need to be able to remain calm under pressure and be happy to work in a fast-paced environment. There may be occasions where you will deal with distressed patients, you will need to be able to offer empathy and compassion over the call. This will be a rewarding role for those who can work well under pressure
Skills required for Call Handler:
Good communication skills on the phone
Good computer skills
Good listening skills
Staying calm under stressful situations
Bouncing back from challenging situations
Customer service experience
Motivated to helping people
The ability to take and record information accurately
Full paid in-depth NHS training to enhance your skills and knowledge
Overtime opportunities available plus bonuses for un-sociable hours worked
Competitive pay rates
Rewarding career path
Supporting the NHS within a critical role
You will be required to pass an enhanced DBS check if successful for the role
4 GCSES including English
If you're interested in this role and would like to have a chat more in detail regarding this vacancy, please do apply with your up to date CV. We aim to get back to all applicants within 1-3 working days. You can contact Charlotte on or via email on