SALES ADMIN/ ACCOUNT MANAGER - AYLESBURY - £,, - in Aylesbury - Reed

An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent customer service account manager.

 This is a full time permanent position.

Monday to Friday 9:00am - 5:00pm

Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking.

• Main point of contact for existing customer base for sales, service and non-technical issues
• Identify opportunities and sell additional services to existing customers
• Keep abreast of product developments & changes that affect customers, ensuring a clear communication process and follow through
• Complete service call to all new customers two months after installation
• Customer care call to all customers prior to their renewals
• Manage the administration for product upgrades and similar, liaising with Dayta technical team
• Maintain and update CRM database
• Keep colleagues informed of any customer changes
• Organise customer days and seminars
• Deal with ad-hoc requests from Dayta consultants
• Assist with marketing campaigns and share ideas to generate leads
• Follow company policies, uphold professional standards and perform all work in a manner respectful of others

Essential:

• 1 years-experience in a finance or bookkeeping role or working towards an AAT qualification

Preferred but not essential as training will be provided:

Broad knowledge of Sage product availability, pricing and third party add ons.

• Effective time management
• Excellent communication and customer facing skills
• The ability to listen and identify customer and business needs
• Amenable but with a tenacious approach
• Ability to prioritise work load
• Able to work alone or part of a team to achieve objectives
• Proactive, organised approach to projects.

They’re recruiting immediately so if suitable and interest please apply now!