Transactional Systems Support Analyst in Leicester - Hays Specialist Recruitment Limited

Your new company

Our client is a well-established and expanding business operating within the fashion and retail sector, supplying products to a diverse customer base across the UK and international markets based in Leicester City Centre. With a strong reputation for quality, innovation and customer service, the organisation continues to invest in its people, technology and operational processes to support sustained growth and business performance.As part of ongoing investment in its systems and infrastructure, an exciting opportunity has arisen for a Transactional Systems Support Analyst to join a growing and high-performing team. This is an excellent opportunity for a systems-focused professional looking to develop their career within a fast-paced and commercially driven environment, offering exposure to key stakeholders across Finance, Operations and IT, whilst playing an integral role in supporting critical business systems, enhancing data accuracy and contributing to continuous process improvement initiatives.
Your new role

As a Transactional Systems Support Analyst, you will play a key role in supporting the day-to-day operation, maintenance and continuous improvement of the organisation's finance and transactional systems. Working closely with Finance, Operations and IT teams, you will ensure system processes run effectively, transactional data remains accurate, and users receive timely support to resolve issues and improve efficiency.You will take ownership of investigating and resolving system queries, monitoring transactional workflows, maintaining data integrity, supporting system testing and assisting with process improvement initiatives. The role will suit a proactive and analytical professional who enjoys problem-solving, working across multiple business functions and driving improvements within a fast-paced, systems-focused environment.
What you'll need to succeed

We are looking for a proactive and detail-oriented professional with experience working within finance operations, transactional finance or finance systems environments. You will enjoy investigating issues, improving processes and collaborating with stakeholders across the business to ensure the smooth running of critical financial and operational activities.The successful candidate will have a strong understanding of transactional finance processes, excellent analytical skills and the ability to identify and resolve discrepancies effectively. Confident in communicating with both finance and non-finance teams, you will be highly organised, solutions-focused and passionate about driving accuracy, efficiency and continuous improvement.
Key Responsibilities
System Support

• Provide first-line support for finance and transactional system queries.
• Investigate and resolve issues affecting sales, purchasing, inventory, invoicing and financial transactions.
• Support users with system queries and provide guidance on best practice.
• Escalate complex technical issues to third-party providers or IT where appropriate.
• Monitor system processes and investigate failed or incomplete transactions.

Finance & Transactional Support

• Support transactional processes including:
• Sales orders and invoices
• Purchase orders and invoices
• Inventory transactions
• Stock movements
• Payments and journals
• Customer and supplier records
• Investigate discrepancies between systems and financial records.
• Assist with month-end system-related issues and reconciliations.
• Help maintain accurate master data across systems.

System Administration

• Assist with user access, permissions and system configuration.
• Maintain system documentation and user guides.
• Support testing of system changes, upgrades and new functionality.
• Perform UAT and regression testing where required.
• Help identify and report system bugs and recurring issues.
• Create SOP and assist with user training

Process Improvement

• Identify opportunities to improve transactional processes and reduce manual work.
• Work with Finance and Operations to improve system processes.
• Assist with automation and integration projects.
• Analyse recurring issues and recommend solutions to prevent them from happening again.

Skills & ExperienceEssential:

• Experience working with an ERP, finance or transactional system.
• Good understanding of finance processes and transactions.
• Strong problem-solving and analytical skills.
• Good Excel skills.
• Excellent attention to detail.
• Ability to investigate issues and identify root causes.
• Strong communication skills and ability to support non-technical users.
• Ability to manage multiple queries and prioritise workload.

Desirable:

• Experience with Microsoft Dynamics 365 Business Central or a similar ERP system.
• Experience supporting finance, purchasing, sales or inventory systems.
• Experience with system integrations/interfaces.
• Knowledge of VAT and transactional finance processes.
• Experience with UAT/system testing.

What you'll get in return

• Flexible hybrid working, with 4 days in the office and 1 day from home.
• The opportunity to join a successful and growing business within the fashion and retail sector.
• A highly visible role with exposure across Finance, Operations and IT.
• Excellent career progression within a business investing heavily in systems and technology.
• A varied and engaging position combining systems support, data analysis and process improvement.
• Involvement in ERP enhancements, automation initiatives and wider business improvement projects.
• Fast-paced environment with convenient access to the city centre and transport links.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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