Payroll Manager in Leicester - Macildowie Recruitment and Retention

Macildowie are working with this client based in Leicestershire within the professional services sector to recruit a Payroll Manager.

This is a permanent opportunity offering a competitive salary, with flexibility for full-time or part-time hours (minimum 30 hours across at least 4 days per week). The role is predominantly office-based with regular client interaction.

This position offers the chance to take a leading role in shaping and developing a well-established payroll service, with a strong focus on both team leadership and client delivery.

You will be responsible for managing a portfolio of clients, ensuring payroll services are delivered efficiently and accurately, while also supporting the continued development of the team and wider function.

This is a varied role that combines operational oversight with a hands-on approach, alongside opportunities to contribute to business growth.

Client Delivery & Relationship Management

• Act as a trusted advisor to clients on all payroll-related matters
• Oversee onboarding of new clients, ensuring a smooth transition and effective setup
• Support business development activity, including client meetings and system demonstrations
• Build strong working relationships and provide solutions to complex payroll queries

Payroll Operations

• Manage the delivery of multiple payrolls across varying frequencies
• Ensure compliance with current legislation and internal standards
• Review and validate more complex payroll elements
• Maintain high levels of accuracy and service delivery
• Provide additional support to clients when required

Team Management

• Lead and support a team, creating a collaborative and high-performing environment
• Oversee workload distribution and ensure deadlines are consistently met
• Provide coaching and technical guidance
• Contribute to recruitment and ongoing development of team members

Operational Oversight

• Monitor team capacity and support forward planning
• Ensure appropriate cover is in place across peak periods
• Contribute to improving processes and overall efficiency

Commercial & Growth Focus

• Support pricing reviews and client discussions
• Identify areas to expand or enhance payroll services
• Work alongside internal teams on growth initiatives

Compliance & Systems

• Ensure all payroll activity aligns with HMRC requirements
• Work across a range of payroll platforms
• Review existing processes and identify areas for improvement

• Experience operating at Payroll Manager or Senior Payroll level
• Strong understanding of UK payroll processes and legislation
• Previous experience managing or mentoring a team
• Comfortable working directly with clients
• Commercial awareness and a proactive mindset
• Keen to improve processes and contribute to wider business success