Observability SME/Architect/Consultant in London - Hays Specialist Recruitment Limited

Our key national client is looking for various observability candidates for upcoming projects.

Observability Architect / SME / Consultant6 months+ contracts
Inside IR35
Hybrid working
Role PurposeThe Observability Architect / SME / Consultant will play a key role within the client's Operational Resilience services, helping customers establish, enhance, and optimise observability capabilities across critical business services.The role is responsible for aligning telemetry, monitoring, service health, dashboards, Service Level Objectives (SLOs), and resilience reporting with Operational Resilience outcomes. Working closely with technology, operations, service management, and business stakeholders, the successful candidate will ensure organisations have the visibility, insight, and governance required to proactively manage service performance, reliability, and resilience.This role combines architecture, consulting, and hands-on subject matter expertise, requiring the ability to design strategic solutions while supporting implementation and continuous improvement initiatives.
Essential Skills & ExperienceObservability & Monitoring

• Enterprise Observability Architecture
• Monitoring Strategy & Design
• Telemetry, Metrics, Logs, and Distributed Tracing
• Service Health Monitoring
• Dashboard Design & Reporting
• Alerting & Event Correlation
• AIOps and Operational Analytics
• Performance & Availability Monitoring

Operational Resilience

• Important Business Services (IBS)
• Service Mapping and Dependency Mapping
• Impact Tolerances
• Scenario Testing
• Resilience Risk Assessment
• Operational Resilience Frameworks
• Business Continuity Principles

Service Management & Operations

• Site Reliability Engineering (SRE)
• Incident Management
• Problem Management
• Major Incident Support
• IT Operations
• Service Reliability & Availability Management
• ITIL Frameworks and Best Practice

Consulting & Leadership

• Stakeholder Management
• Communication & Presentation Skills
• Workshop Facilitation
• Business Analysis
• Change Management
• Governance & Reporting
• Problem Solving & Decision Making
• Cross-functional Collaboration

Technical ExpertiseCandidates should demonstrate experience with one or more of the following technologies and platforms:Observability Platforms

• Dynatrace
• Splunk
• Grafana
• Prometheus
• Elastic / ELK Stack
• AppDynamics
• New Relic

Service Management & IT Operations

• ServiceNow
• ServiceNow Event Management
• ServiceNow ITOM
• CMDB and Dependency Mapping Solutions

Cloud Monitoring

• Azure Monitor
• AWS CloudWatch
• Google Cloud Operations Suite

AIOps & Analytics

• Dynatrace Davis AI
• Splunk ITSI
• Moogsoft
• BigPanda
• Other Operational Analytics and AIOps Platforms

QualificationsEssential

• Degree-level qualification or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline.
• Demonstrable experience in Observability, Monitoring, Service Reliability Engineering, IT Operations, Service Management, Operational Resilience, or Platform Engineering environments.

Desirable

• ITIL Foundation or Advanced ITIL Certifications
• TOGAF
• Dynatrace Certification
• Splunk Certification
• SRE Foundation
• PRINCE2, Agile, Scrum, or PMP
• AWS, Azure, or GCP Certifications

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