IT Support Engineer - up to £k + Bonus + Excellent Benefits in London - Involved Solutions

Role: IT Support Engineer
Salary: £35,000 to £40,000 + Bonus + Excellent Benefits
Location: London (Office based)
Working Hours: 8:30am to 4:30pm or 9:00am to 5:00pm

An established insurance organisation is looking for an enthusiastic IT Support Engineer to join its internal IT team.
This is an excellent opportunity for an IT Support Engineer looking to move beyond a traditional support role. Alongside supporting users and maintaining core infrastructure, the IT Support Engineer be heavily involved in a wide variety of infrastructure and cloud projects, giving you exposure to technologies and responsibilities that are often reserved for more senior engineers.

The IT Support Engineer will work across Microsoft technologies, virtualisation and infrastructure, helping deliver projects including cloud migration, system upgrades and security enhancements while receiving ongoing training and funded certifications to support your career progression.

Responsibilities - IT Support Engineer

• Deliver 1st, 2nd and 3rd line support across Microsoft infrastructure and business systems.
• Administer Microsoft 365, Active Directory and Microsoft Intune.
• Play a key role in infrastructure projects including system upgrades, cloud migration initiatives, platform improvements and technology refreshes.
• Configure and manage Microsoft Intune, including device enrolment, application deployment, Data Loss Prevention and security policies.
• Manage user accounts, permissions, access requests and Group Policies.
• Support Hyper V, VMware and virtualised environments.
• Perform patching, maintenance and infrastructure optimisation.
• Support networking, telephony and wider infrastructure technologies.
• Work closely with infrastructure, development and application teams on business improvement projects.

Essential Skills - IT Support Engineer

• Commercial experience administering Microsoft 365
• Strong Active Directory administration experience, including Group Policy management
• Experience supporting Microsoft Intune
• Working knowledge of Microsoft Entra ID
• Experience providing 2nd and 3rd line IT support
• Excellent troubleshooting and customer service skills

Desirable Skills - IT Support Engineer

• VMware or Hyper V
• Microsoft 365 migration projects
• Intune device enrolment, application control and Data Loss Prevention
• 3CX or other VoIP platforms
• Linux
• Networking

If you are interested in this role then please apply with a copy of your most up to date CV.