Product Manager - Quilter in London - eFinancialCareers

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £141.9 billion in customer investments (as of March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!

About the Role

Level : 4

Department: QIN

Location : London

Contract type : Permanent

As a Product Manager at Quilter Invest, you'll be joining a growing and ambitious fintech Product team.

You will be the key link between our customers, stakeholders and development team. You will help shape our shared product backlog, define features and prioritise work that delivers maximum value.

Our Product Managers represent our customers to the rest of the business, this means understanding their pain points, what delights them, and how we can better serve their needs.

We want to ensure brighter financial futures for everyone who uses our products, this is the challenge we set ourselves and strive to achieve.

We care about your development and will give you the room to grow, the exposure to hone your skills and the opportunity to make a lasting impact on products used by thousands of customers.

We embrace modern tools and ways of working, including AI-powered technologies that help our teams deliver better outcomes for customers, improve productivity, and accelerate activities such as research, ideation, analysis and documentation.

This role will see you exposed to customers, development teams, stakeholders across all departments, and the insights needed to make evidence-based decisions.

We believe in supportive autonomy, giving you the space to grow, make decisions and shape the product, while being supported by the team of incredible Product individuals we have today.

Ask questions, be curious, find out the true why behind customer behaviours, business needs, and industry trends. We are a growing team with big ambitions to keep scaling, and we want you to be a part of that story.

Key Responsibilities

Plan

• Collaborate with stakeholders to refine and work towards the product vision, strategy, and roadmap, ensuring alignment with the company's objectives.
• Contribute and manage the product backlog, ensuring it's aligned with the product roadmap and business objectives, and that features are prioritised to deliver the most value.
• Lead market research, identify customer problems and opportunities, and generate innovative solutions that contribute to product strategy.

Create

• Inform design implementation that best supports our customers, with the user's experience at the centre of every decision.
• Liaise with internal and external stakeholders, ensuring their needs and regulatory requirements are met while balancing competing priorities.
• Write clear, concise, and detailed user stories and acceptance criteria to ensure the development team understands what to build and why.
• Lead a cross-functional squad of engineers, designers and delivery resources, taking ownership of priorities, fostering collaboration and supporting successful delivery.
• Leverage AI-powered tools to support product discovery, ideation, research, documentation and stakeholder communications, applying appropriate judgement to ensure accuracy, quality and compliance.
• Collaborate with the Project Manager and development team to remove disruption and ensure timely delivery of features.

Analyse

• Create surveys, gather feedback and engage directly with customers to better understand their needs and identify opportunities for improvement.
• Build and manage analytics to measure product performance and make data-driven decisions.
• Perform experiments and analyse results to optimise experiences, understand behaviours and identify new opportunities.
• Assist with research and insights, analyse customer behaviours and patterns, as well as industry trends, to help identify customer pain points

About You

You're an enthusiastic and results-oriented individual who thrives in a fast-paced environment. You're comfortable balancing multiple priorities, challenging constructively and communicating effectively with a wide range of stakeholders.

We're looking for someone with strong customer empathy, a curious mindset and a passion for creating intuitive experiences.

We believe Product Managers come from all walks of life. Our diversity of opinion, experiences, and backgrounds, make us a stronger team and gives us a competitive edge in helping our customers.

This might be your first time stepping into a Product role, you might be a seasoned industry expert, or you could be returning to work and looking for a fresh challenge.

Whatever your reason for wanting to join us, we want and welcome the unexpected, to delight our customers and better understand them is something you should feel empowered to do.

Skills & Experience

What we're looking for

Experience shaping and delivering customer-focused products, services or digital solutions, either a Product Manager or in a related role.

Experience working with software development teams and understanding the software development lifecycle.

Strong communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.An