Operations Manager - Energy Centres in London - Penguin Recruitment Ltd

Operations Manager (Heat Networks)

London

£66,000 Basic + Bonus + Vehicle Allowance + Pension

Are you an experienced Operations Manager, Contract Manager or Engineering Manager looking to play a key role within one of the UK's fastest-growing Heat Network specialists?

This is a genuine leadership position where you'll have the autonomy to shape service delivery, develop engineers and influence the future direction of the business.

Package

£66,000 Basic Salary

Performance Bonus

Vehicle Allowance

Pension

23 Days Holiday + Bank Holidays

Monday-Friday (8am-5pm)

Genuine career progression

Opportunity to help shape a rapidly expanding specialist Heat Network business.

The Role

Reporting directly to the Operations Director, you'll be responsible for the day-to-day management of multiple heat network contracts, ensuring exceptional service delivery whilst maintaining the highest standards of safety, compliance and customer satisfaction.

You'll provide leadership from the front, supporting engineers technically where required, mentoring future managers and ensuring commercial performance is achieved across your portfolio. The role combines operational management, client relationship management, technical leadership and commercial responsibility.

Responsibilities

Manage a portfolio of Heat Network maintenance and service contracts

Lead, motivate and develop a team of engineers

Deliver excellent customer service across all contracts

Ensure PPM and reactive maintenance programmes are delivered to SLA

Develop strong client relationships and attend regular review meetings

Provide technical support to engineers when required

Produce quotations and operational reports

Monitor contract performance, profitability and productivity

Assist with mobilisation of new contracts

Carry out engineer appraisals, mentoring and recruitment

Promote Health & Safety and compliance across all sites

Drive continuous improvement and operational efficiencies

Support business growth through outstanding service delivery and contract retention.

The Ideal Candidate

You'll ideally have experience managing engineers on commercial maintenance contracts together with a strong understanding of heating systems, HVAC or Heat Networks.

You'll possess:

Previous Operations, Contract or Engineering Management experience

Strong mechanical or HVAC background

Excellent leadership and people management skills

Commercial awareness with responsibility for budgets and contract performance

Experience managing client relationships

Strong communication and organisational skills

Health & Safety awareness

Full UK Driving Licence

Experience using CAFM systems would be advantageous.

If you're looking for an opportunity where you can genuinely influence the future of a growing engineering business whilst leading high-profile Heat Network contracts across London, we'd be delighted to hear from you.