Senior Audio Visual Account Manager in London - AV Jobs

The Opportunity

As Senior Account Manager you will own a portfolio of the my client's most important accounts: leading the relationship, account growth (upsell, cross-sell, and referrals for expansion and new business), and product knowledge.

You will operate independently, taking full ownership of day-to-day communication, service quality, and commercial decisions for your accounts, exercising the judgement to identify opportunities, handle challenges, and lead client relationships at the most senior level.

This is a senior commercial role: the priority is turning disciplined account management into measurable portfolio growth, and passing that judgement on to the Junior Account Managers (JAMs) you mentor.

Key Responsibilities:

• Act as the primary point of contact for a portfolio of allocated key accounts, including the group's most strategic and highest-value relationships.
• Build and maintain relationships with mid-to-senior and executive-level client stakeholders.
• Proactively check in with clients, building trust and a reliable experience.
• Lead quarterly service reviews and executive touchpoints on key accounts.
• Identify and lead cross-sell, upsell, and referral opportunities across the Group's full offering.
• Create and own accurate, commercially sound quotes within agreed margin.
• Manage pricing in line with margin targets, collaborating with Product/Tech teams for input.
• Deliver well-written proposals and lead them through to conversion.
• Record all opportunity and account activity in the CRM.
• Maintain a forward-looking sales plan for each account.
• Support the CEO with forecast updates and reporting.
• Own the accuracy of pipeline updates across weekly and monthly cycles.
• Coordinate with Project Managers and operational teams to ensure installs and services meet expectations.
• Track project timelines, flag delivery risks, and resolve client issues.
• Follow up after delivery to close the loop and maintain the relationship.
• Log all account communications and escalations.
• Work cross-functionally to deliver a valuable customer experience.
• Share account updates, feedback, and insights internally.
• Mentor Junior Account Managers, including shadowing and quote sign-off.

Based in the City and covering London and the South East salary is extremely competitive doe/neg plus commission and benefits.

Your Skills and Experience

You will be an experienced and successful Senior Account Manager within the Audio Visual industry looking for an opportunity to grow your career with a successful, global organisation who will challenge you, listen to you and provide the support for you to bring in high value sales across the AV spectrum.

You will be used to selling Audio Visual solutions as a trusted consultant and Key Account Manager.

You will be energetic, focused and pro-active. Revenue-focused, Goal-oriented and Strategic.

The Organisation

Our clients are experienced in successfully delivering creative and effective digital signage and AV solutions, from stand-alone systems to stunning video walls and complex signage networks. As a well-known, dynamic company based in London, they are proud to have delivered a whole series of extraordinary installation successes for both small and major organisations worldwide.

The Recruiters

AV Jobs are the UK's No. 1 specialist Audio Visual recruiter and work with clients and candidates to ensure a perfect job fit every time