General Manager in London - PMR

We are working with a leading flexible workspace provider to recruit a General Manager who holds overall accountability for running their designated centres. Customer experience is at the heart of this role, spanning the full customer journey from first viewing and onboarding through to ongoing experience and long-term retention - with close attention to every touchpoint a customer encounters along the way.

Purpose
Working to KPIs agreed with stakeholders, the General Manager delivers consistently high standards across every centre, taking a proactive approach to operational performance and to managing suppliers and repairs - anticipating issues before they arise rather than reacting to them - while leading on health and safety and team development.

Key Responsibilities:

Deliver agreed operational KPIs and performance standards.

Ensure the smooth day-to-day operations of the centre.

Monitoring service quality, customer satisfaction and customer retention.

Implementing quality assurance processes to maintain a consistent level of service.

Ensuring the highest level of customer service is maintained

Managing the customer journey including customer viewings, onboarding and ongoing engagement.

Developing customer engagement and networking opportunities within the local business community.

Build and maintain strong relationships with key stakeholders.

To have an understanding and work to policies relating to statutory H&S obligations

Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.

Skills & Behaviours

- Ambassador for the company with customers and stakeholders.

- Proven operational leadership

- Strong customer experience and service delivery focus.

Knowledge & Experience

- Management experience

- Experience in a serviced office environment

- Experience leading customer-facing multi-site operations.

If you think this sounds like a position that is the next step in your career apply today.