Head of Technology Services in London - TC Group

Location: Remote (Greater London area) - meeting in London office, on as needed basis
Working Pattern: Permanent, immediate start date preferred 
Holiday: 25 days annual leave (excluding bank holidays), increasing with service up to 28 days

At TC Group, we're more than accountants. We're trusted business advisors helping ambitious entrepreneurs, SMEs and larger organisations achieve their goals. As one of the UK's fastest-growing Top 20 accountancy firms, we're proud of our people-first culture, our collaborative approach and our commitment to helping both our clients and our colleagues succeed.

We are accelerating our digital transformation with a bold AI roadmap at the centre of our strategy and to support this ambition, we’re seeking an experienced Head of Technology Services to lead the delivery, performance and continuous improvement of technology services across the Group.  This leadership role is in our Data, Digital & Technology team.                

You'll be responsible for service excellence, incident management, supplier coordination, stakeholder engagement and driving a customer-focused technology experience.  This role will coordinate with our Technology specialists in data, systems, platforms & architecture, to provide a joined-up experience. Working closely with senior leaders, technology teams and partner firms, you'll ensure services are visible, easy to access and aligned to business needs while championing continuous improvement and service adoption.  

If you're looking for a role where your ideas are valued, your development is supported and your contribution genuinely makes a difference, we'd love to hear from you. An excellent opportunity for the right individual to grow and develop your career with TC Group, this will be very well suited to an aspiring technology director, ready to advance with greater responsibilities as our Group continues to grow.

What You'll Be Doing

You'll be responsible for:

• Own the end-to-end provision of Technology Services across TC Group, ensuring services are reliable, responsive, well governed and aligned to business priorities. 
• Define, monitor and report on SLAs, service performance measures, incident trends, request volumes, resolution times and customer satisfaction.
• Lead incident management processes, ensuring incidents are triaged, prioritised, communicated and resolved effectively, with clear post-incident reviews and improvement actions.
• Lead and coach service-focused colleagues, building a professional, customer-focused culture with clear accountability and development plans.
• Ensure service provision supports M&A integration activity, onboarding newly acquired firms into TC Group technology services in a structured and consistent way.
• Advocate for adoption of TC Group technology services in all the firms that join TC Group.

What We're Looking For

• Proven leadership in Technology Services or IT Service Management.
• Experience in a professional services sector advantageous.
• Strong experience with SLAs, incident management, service performance and continual improvement.
• Excellent stakeholder management and communication skills.
• A customer-first mindset with a passion for improving user experience.
• Experience managing suppliers and working across complex, multi-site organisations.
• A proactive and solutions-focused approach
• Ambitious, logistical and service minded

Why Join TC Group?

This is an exciting opportunity to shape and evolve Technology Services within a growing organisation, influence strategic decisions and support the integration of new firms as TC Group continues to expand. If you aspire to be a leader in technology or future CIO, this is the opportunity for you.

Our Benefits

• Pension scheme
• Group life assurance (4x salary)
• Additional holiday purchase scheme
• Employee Assistance Programme
• Employee benefits platform with discounts, cashback, GP and prescription services
• Employee referral bonus
• Social events and team activities
• Ongoing training and development opportunities

About TC Group

TC Group is a dynamic and rapidly growing professional services business. Our success is built on the expertise, passion and dedication of our people. We believe that great businesses are built by great teams. That's why we invest in our colleagues, encourage innovation and create an environment where people can thrive both professionally and personally. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to bring their authentic selves to work. We welcome applications from candidates from all backgrounds and experiences. Candidates must be based in the UK and we’re unable to provide visa sponsorship if required. 

Ready to Apply?

If you're looking for a rewarding opportunity with a business that's growing, investing in its people and creating exciting career opportunities, we'd love to hear from you.