Senior Customer Service Executive in London - Lloyd Recruitment Services Ltd

Senior Customer Service Executive

Salary: Circa £30,000 per annum + Benefits

An established and growing finance business is looking for an experienced Senior Customer Service Executive to join its highly regarded customer operations team.

This is an excellent opportunity for someone with a strong background in asset finance customer service who is looking to take on a more senior role, supporting colleagues, handling complex customer enquiries and helping drive service excellence across the business.

Working closely with the Customer Service Manager, you will act as a key point of expertise within the team, ensuring customers receive a first-class service while supporting colleagues with coaching, guidance, and best practice.

Key Responsibilities

• Deliver exceptional customer service via telephone and email.
• Act as a subject matter expert for customer service processes and enquiries.
• Manage settlements, statement requests, account amendments, refinancing queries, cash allocation, refunds, agreement unwinds, and exposure calculations.
• Support and coach team members on systems, processes, and best practice.
• Assist with onboarding and training new colleagues.
• Support workflow management and prioritisation across the team.
• Help resolve customer concerns and complaints effectively and professionally.
• Identify opportunities to improve customer experience and operational processes.

Essential Experience

Please note, previous experience within the Asset Finance industry is essential for this position.

Applications are particularly welcomed from candidates with experience in:

• Hire Purchase (HP)
• Leasing
• Refinancing
• Asset-backed lending products
• Asset finance customer service or operations

In addition, you will have:

• Previous experience in a senior customer service, customer operations, or account management role.
• Strong knowledge of asset finance processes and customer journeys.
• Experience supporting, mentoring, or coaching colleagues.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, customer-focused approach with exceptional attention to detail.

What's on Offer?

• Salary up to £30,000 per annum
• Hybrid working - 2 days in office, 3 from home
• Supportive and collaborative team environment
• Opportunities for professional development and career progression
• A business that genuinely values customer service excellence and employee contribution

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants.

If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.