Homeownership officer in London - VOX Consultants

Homeownership Officer
Location: East London
Rate: £27 per hour umbrella
Contract: 3-month ongoing contract
Working Pattern: Monday to Friday
Working Arrangement: Hybrid – usually Tuesdays in the office, with the rest working from home

We are currently recruiting for an experienced Homeownership / Leasehold Management Officer to join a housing team in East London on a 3-month ongoing contract.
Leasehold Management experience is essential, and candidates must have proven experience undertaking Section 20 consultations.

Key Responsibilities

• Calculate, notify and bill estimated and actual service charges, including major works, shared ownership rent and ground rent.
• Ensure charges are calculated and recovered in accordance with the terms of individual leases and relevant legislation.
• Undertake Section 20 consultations under the Landlord and Tenant Act 1985 (as amended), ensuring full compliance with legislation and lease requirements.
• Provide advice, information and guidance to leaseholders, shared owners and housing staff on service charges, major works, lease terms and relevant legislation.
• Deal effectively with enquiries, disputes and challenges relating to service charges and major works.
• Liaise with relevant internal teams to resolve complex homeowner queries.
• Assist Collection Officers in maximising the recovery of homeowner rents, service charges, major works and other related income.
• Maintain accurate records and ensure financial information is processed correctly.
• Support the financial viability of the Housing Revenue Account (HRA).

Essential ExperienceTo be considered for this role, you must have:

• Proven leasehold management experience within a housing association or local authority environment.
• Essential experience of Section 20 consultation and the requirements of the Landlord and Tenant Act 1985.
• Strong knowledge of service charges, major works and leasehold legislation.
• Experience dealing with leaseholders and shared owners.
• Experience handling service charge enquiries, disputes and challenges.
• Understanding of rent, service charge and major works recovery.
• Excellent communication, customer service and organisational skills.
• Ability to manage a varied workload and work accurately to deadlines.

Please note: Section 20 consultation experience and leasehold management experience are essential for this position.