Front Of House in London - PMR

Some jobs are about keeping things ticking over. This one is about setting the tone for everyone who walks through the door. If you love making a great first impression and thrive when no two days look the same, keep reading.

Our client runs high-end flexible work spaces built around design, technology and community. Their spaces bring together everyone from start-ups to established enterprises, with a busy calendar of events, workshops and wellness sessions that keep members engaged. It is a fast-paced, people-first environment where great service is everything.

Working closely with the General Manager, you will be the face of the building and a driving force behind its day to day operations. It is a role that blends hospitality with real operational delivery. One moment you are making a member feel genuinely looked after, the next you are solving a building issue or showing a prospective client around. They are after someone proactive, level-headed and genuinely energised by problem solving.

• Create a great first impression for every member and guest, and build lasting relationships with the people who use the space
• Resolve member and building issues quickly, keeping service standards high
• Carry out daily building walks, working with the help desks and cleaning teams to keep everything on brand
• Manage help desk requests within agreed service levels, escalating where needed
• Help create and run member events that bring the community together
• Support the sales team by conducting tours for prospective members

Essential

• Customer service experience with a real focus on the member or client experience
• Strong written and verbal communication
• Naturally resourceful and proactive when issues arise
• Able to organise, multitask, prioritise and stay calm under pressure
• A collaborative, empathetic team player happy to go above and beyond

Desirable

• Two years or more in a customer-facing role
• Industry or workspace knowledge
• An eye for detail, good presentation skills and a bit of strategic thinking

You will join a supportive, close-knit team in a business that genuinely values great service and fresh thinking. There is real scope to shape how the space runs and to grow as the business grows. Expect a competitive salary, standard weekday hours, and a workplace designed to make people actually want to come in.