Sustainability Graduate - Client role - Climate tech - Hybrid Waterloo. in London - Hawke Search

Customer Success Associate – Exciting Climate Tech Company

Are you passionate about sustainability, technology, and delivering exceptional customer experiences? Do you want to join an innovative climate tech company that is helping accelerate the transition to a cleaner, greener future?

We are looking for a Customer Success Associate who combines a genuine passion for making a positive impact with outstanding customer service skills, strong analytical ability, and a proactive approach to problem-solving.

This is an exciting opportunity to join a purpose-driven organisation tackling one of the biggest challenges of our time: reducing carbon emissions and transforming the way we use energy. You will play a key role in supporting customers throughout their journey, ensuring they receive a seamless, high-quality experience while helping the business continuously improve.

You will be responsible for managing customer interactions, resolving queries, handling escalations, gathering valuable insights, and identifying opportunities to improve processes and customer outcomes.

The ideal candidate will be someone who:

• Has a genuine passion for sustainability, climate technology, and creating positive environmental impact

• Delivers exceptional customer service and enjoys building trusted relationships

• Has strong analytical skills and can turn customer feedback and data into actionable improvements

• Is highly organised, detail-focused, and able to manage multiple priorities in a fast-paced environment

• Enjoys solving problems and finding ways to improve customer journeys

• Has experience in customer success, customer experience, operations, or a similar role

• Is comfortable working with CRM systems and technology-enabled workflows

This is a fantastic opportunity for someone who wants more than just a customer service role — someone who wants to be part of a mission-led company where their work directly contributes to a more sustainable future.