Ushers in London - Brixton House

Job Advert
Brixton House is looking for Ushers to join our Team
Reports to: Venue Duty Manager  
Contract terms: Casual Worker Agreement 
Salary: £13.85 hourly rate, rising to £14.80 from April 2026 
Hours: As required. Minimum 4-hour call. 
References: All offers of employment are subject to the receipt of satisfactory references  

Background 
Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts.  
Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture.  

Our commitment to building a strong connection with our community is reflected in our core values:

1. Always be welcomingto our international community
2. Be radicaland progressive in our thinking and activities
3. Be collaborative in our ambitions – nurturingnew relationships locally, and beyond Brixton
4. Most importantly, always celebrateour unique identity and growing accomplishments

Purpose of the role 
Ushers are responsible for welcoming guests as they arrive, verifying and scanning tickets, and guiding patrons to their correct seats. They help maintain order in the auditorium, assist audience members with accessibility needs, and answer questions about the venue or performance. During the show, ushers monitor the house to ensure safety and handle any disturbances discreetly. They may also distribute programs, manage latecomers, and assist with emergency evacuations. 

Key Responsibilities 

• To act as a welcoming presence to all theatre audiences
• To scan audience tickets as they enter theatre spaces
• To confidently and clearly help seat audiences in both reserved and unreserved seating set ups
• To carry out pre-show checks, ensuring seating is safe and secure
• To monitor and report on audience behaviour
• To discreetly put a stop to any disturbances during a performance
• To manage the entry of latecomers 
• To execute individual procedures for each show 
• To assist in the event of an evacuation
• To make relevant announcements to theatre audiences 
• To communicate with the Venue Duty Manager and Front of House Team members
• To collaborate with the bar team to keep the front of house areas (including toilets) clean and presentable
• To clear the theatre spaces of any rubbish after performances 
• To assist patrons with access needs 
• To usher both shows and events where required
• To answer general enquiries and recommend upcoming shows/events when appropriate 
• To occasionally help with the set up/pack down of events using best manual handling practices 
• To carry out any other tasks as reasonably requested

Person Specification
Essential:

• Commitment to high levels of customer service
• Good communicator, able to offer a consistently high standard of customer care
• Enthusiastic team worker with excellent interpersonal skills
• Ability to use your initiative and prioritise tasks
• Ability to work well under pressure
• Basic knowledge of health and safety issues 
• Excellent verbal communication skills
• The ability to work evenings and weekends
• Friendly & warm personality
• Keen interest in Theatre

Desirable:

• Experience of working in theatre
• Fire Marshall trained
• Experience of working with Box Office Systems (Spektrix)

Brixton House is committed to actively celebrating the wealth of diversity in our society on our staff team. We are actively engaged in representation, inclusion, and anti-racism planning. 
Our organisation is pursuing evolving structures to promote more collaboration and an inclusive venue, attracting a proudly diverse pool of talented people from the global majority. We value enriching our artists, community and workforce with multiple perspectives and therefore encourage applicants from all intersections of our society. 
We value the equality of opportunity and will be inspired by applicants from candidates currently underrepresented across the arts workforce, particularly anyone who understands the experiences of discrimination or racism. We strive to treat all job applications equally, and we may use positive action, in cases where candidates are equally qualified. 

Basic Terms & Conditions 
Place of work will primarily be Brixton House, 385 Coldharbour Lane, Brixton, London SW9 8GL. The standard working days are Monday to Sunday, including out of social hours shifts. 

How to Apply
To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description. 
Visit our website and complete the below:

• Complete the monitoring form
• Upload your CV
• Upload letter of application, no more than two sides of A4, size 12 font

Deadline: Rolling Deadline for casual pool 

Interviews: We will contact you for your availability 

Contract type
Casual

Salary
£14.80 per hour

REF-230278