Credit Controller in Leatherhead - Robert Half

Robert Half are partnering with a well-established, national organisation within the health and social care sector to recruit an experienced Credit Controller. This is an excellent opportunity to join a purpose-driven business where your work directly supports the delivery of essential services across the UK.

We're looking for a proactive and resilient credit professional who has experience managing complex debtor accounts, with particular exposure to Local Authority and NHS customers. You'll join a collaborative finance team focused on maximising cash collection, resolving queries efficiently and maintaining strong relationships with key stakeholders.

Reporting into the Credit Manager, you'll take ownership of a portfolio of accounts, ensuring outstanding debt is collected in a timely and professional manner while delivering an exceptional customer experience.

Key responsibilities include:

• Managing the end-to-end credit control process across a high-volume ledger.
• Chasing outstanding debt via phone, email and written correspondence.
• Building strong working relationships with Local Authorities, NHS Trusts and internal stakeholders.
• Investigating and resolving invoice and payment queries to minimise delays in collection.
• Allocating cash and credit notes accurately.
• Performing detailed account reconciliations.
• Maintaining accurate records of collection activity and debt recovery actions.
• Producing regular updates on aged debt and collection performance.
• Supporting continuous improvement within the credit control function.

You'll be an experienced Credit Controller with excellent communication skills and a methodical approach to problem solving.

You'll ideally have:

• Proven end-to-end credit control experience.
• Previous experience collecting debt from Local Authorities and/or NHS organisations (essential).
• Strong reconciliation and cash allocation skills.
• Advanced Excel skills, including Pivot Tables, VLOOKUP and SUMIF.
• Excellent attention to detail and organisational skills.
• The ability to build relationships while confidently managing difficult conversations.
• A proactive, solutions-focused mindset with the ability to prioritise a busy workload.
• Experience working within a hybrid team environment.

• Up to £34,000 salary.
• Hybrid working.
• Excellent benefits package including life assurance and retail discounts.
• Ongoing training and career development.
• The opportunity to join a supportive, collaborative finance team within a growing organisation that genuinely makes a difference.

If you're an experienced Credit Controller with a background working with Local Authority and NHS accounts and are looking for your next challenge, we'd love to hear from you.

Apply today or contact Robert Half for a confidential conversation.

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