Customer Service Advisor in Manchester - Kingsgate Recruitment Ltd

Salary: £25,000 - £27,000 + (OTE £30,000)

Job Type: Full-time, Permanent

Do you thrive in a fast-paced environment where every conversation is different?

We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience.

No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you.

As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service.

Your responsibilities will include:

• Managing a high volume of inbound customer calls in a busy contact centre environment.
• Resolving customer queries efficiently while delivering an exceptional customer experience.
• Investigating customer issues and identifying the most appropriate solutions.
• Providing accurate information about products, services and customer accounts.
• Updating customer records accurately using internal CRM and business systems.
• Liaising with internal departments to resolve more complex enquiries.
• Working towards individual and team performance targets, including quality and customer satisfaction.
• Building positive relationships with customers through every interaction.
• Maintaining professionalism and a positive attitude during busy periods.

We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction.

You'll ideally have:

• Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support.
• Excellent communication and active listening skills.
• A friendly, empathetic and professional telephone manner.
• The ability to remain calm and resilient in a fast-paced environment.
• Strong problem-solving skills and confidence making decisions.
• Good organisational skills with excellent attention to detail.
• Confidence using multiple computer systems and learning new software.
• A proactive attitude and the ability to work both independently and as part of a team.

• Competitive salary of £25,000 - £27,000.
• OTE of up to £30,000.
• Full training and ongoing development from day one.
• Genuine opportunities for career progression within the business.
• A supportive and collaborative team environment.
• Employee benefits package.
• Modern office with a positive and friendly working culture.

If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.