Customer Services Administrator in Radlett - Office Angels

Customer Service Administrator

Location: Shenley - must be a driver as no public transport link

Salary: £30,000 - £32,000

Working hours: Monday - Friday 9am-5.30pm fully office based

Responsibilities:

• Build and maintain relationships with distributors, International Business Partners, and our UK Sales Team.
• Assist with pricing queries and dispatch samples for evaluations.
• Answer enquiries via phone and email, directing them to the relevant person.
• Process orders, checking pricing and stock availability.
• Arrange exports with the required documentation.
• Scan and file all paperwork on our internal system.
• Track shipments with couriers and provide updates.
• Contact customers for payment requests, ensuring accounts remain current.
• Monitor stock levels and communicate back-order issues.
• Answer main telephone lines for UK Clinical Product Specialists and customers.
• Package parcels for DPD and arrange collections.
• Provide Proof of Delivery (POD) for DPD deliveries.
• Offer administrative support to other departments when necessary.

Essential experience:

• Must have customer service/administration/order processing experience within an office environment.
• Healthcare/pharmaceutical industry experience highly desirable.
• A strong team player who enjoys collaboration.

Benefits:

• 20 days + bank holidays, increases a day every year up to 25 days
• Pension
• Death in service up to 3x salary
• Free parking on site

If you're ready to support global business operations, we want to hear from you! Apply now and join a team that values innovation and excellence!

Your future awaits!

Please call Fiona or Alisha if you have any questions on .

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.