Sales Support Executive in Twickenham - Source4 Personnel Solutions

Sales Support Executive

Our client is looking for a Sales Support Executive to join their growing team. This is an excellent opportunity for a highly organised and detail-oriented individual who enjoys working in a fast-paced, customer-focused environment.

£32k - £35k DOE

Working closely with the Sales and Account Management teams, you will play a key role in ensuring customer orders and contracts are processed accurately and efficiently. You will also act as a central point of coordination between customers and internal departments, helping to deliver a first-class customer experience.

The successful candidate will collaborate with Production, Quality, Warehouse, and Logistics teams based in India, proactively managing the lifecycle of customer orders and ensuring customers are kept informed at every stage.

Key Responsibilities

Processing sales orders for new and existing customers

Supporting the Sales and Account Management teams with customer requests, quality complaints, inventory management, and logistics queries

Monitoring the lifecycle of pending orders to ensure efficiency, accuracy, and timely customer updates

Providing customers with all relevant order documentation

Responding to customer requests for information and data in a professional and timely manner

Supporting inventory accounting and management with external warehouse providers

Liaising with internal departments and external customers regarding logistics and service-related matters

Collating and verifying order information to ensure documentation is accurate and complete

Maintaining accurate customer and order information within CRM systems

Working closely with Production, Quality, Warehouse, and Logistics teams to ensure smooth order fulfilment

Supporting the Sales and Account Managers with additional administrative duties as required

Person Specification

Excellent organisational skills with the ability to manage multiple priorities

Strong attention to detail and high levels of accuracy

Excellent communication and relationship-building skills

Confident working with customers and internal stakeholders

Strong numerical skills

Proficient in Microsoft Office applications, including Excel and PowerPoint

Able to work effectively with remotely based colleagues and international teams

Proactive, adaptable, and able to work independently when required

Desirable Experience

Previous experience within a sales support, customer service, order processing, or administration role

Experience working within a fast-paced customer-focused environment

Experience liaising directly with customers, suppliers, and internal departments

Experience using CRM systems and order management systems

Knowledge of inventory management, logistics, or supply chain processes would be advantageous

This is a fantastic opportunity to join a collaborative and supportive organisation where you can develop your skills and play a key role in supporting both customers and the wider business.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.