Service Advisor in Exeter - Pembrook Resourcing

Location: Exeter

Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE

Hours: Monday–Friday + Saturday rota

We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter.

You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.

• Booking in vehicles for service, MOT, and repair work
• Providing accurate estimates and gaining customer approval
• Keeping customers updated on vehicle progress and costs
• Upselling additional work, services, and products
• Liaising with the workshop and technicians
• Managing invoices and ensuring all paperwork is completed accurately
• Delivering high levels of customer service and satisfaction (CSI)

• Previous experience as a Service Advisor
• Strong communication and customer service skills
• Good sales and upselling ability
• Organised and able to work in a fast-paced environment
• Experience with systems like Kerridge / Pinnacle (desirable)
• Full UK driving licence

• £30k–£33k basic depending on experience
• Realistic OTE up to £38k
• Bonus scheme (monthly + CSI-based)
• Manufacturer training
• Career progression opportunities
• Pension & staff discounts

• Senior Service Advisor
• Service Team Leader
• Aftersales / Service Manager