Customer Service Agents in Manchester - Robert Walters

Customer Service Advisor
Salary: £23,500
Location: Wythenshawe - onsite
Hours: Mon-Fri (9am-5pm)
Contract: Permanent

About the role
An excellent opportunity has become available for a Customer Service Advisor to join a growing team in Wythenshawe. This role is suited to someone who is committed to delivering high quality customer service and enjoys working in a supportive and inclusive environment.
You will play an important role in ensuring customers receive clear, professional and empathetic support at every stage of their journey. The organisation offers full training, ongoing development, and a strong focus on compliance and customer care.

What you will do
In this role, you will support customers through a range of queries and processes, ensuring each interaction is handled with care and professionalism.

Your responsibilities will include:

• Managing inbound calls, responding to customer queries and providing updates
• Making outbound calls to gather information and provide progress updates
• Sending and resending secure links for documents, identification and signatures
• Handling customer concerns and complaints with empathy and professionalism
• Supporting vulnerable customers in line with regulatory requirements
• Managing cancellation requests and working towards fair outcomes
• Processing data requests such as subject access requests in line with data protection guidelines
• Monitoring shared inboxes and responding to emails in a timely manner
• Updating customer records accurately using internal systems
• Working with colleagues across teams to support smooth case progression

What we are looking for
To succeed in this role, you should have experience in a customer focused position and be confident communicating with a wide range of people.

You will ideally demonstrate:

• Strong verbal and written communication skills
• Good attention to detail when recording and updating information
• A calm and empathetic approach, particularly in sensitive situations
• Experience using customer management systems or similar tools
• An understanding of compliance requirements such as data protection and customer care standards
• The ability to work both independently and as part of a team
• Good organisational skills and the ability to manage multiple tasks
• A willingness to learn and take part in ongoing training

Apply
If you are looking for a role where you can make a real difference and develop your career in customer service, we would like to hear from you.
Apply today to take the next step.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates