Operations & Onboarding Manager in Manchester - Axon Moore Group Ltd

Operations & Onboarding Manager- Greater Manchester- Office Based

PLEASE NOTE THIS IS A TECHNICAL ROLE: A background in utilities or energy would be preferable.

***Exclusive to Axon Moore***

My client, a market leader in their sector are seeking an experienced Operations & Onboarding Manager to join  a very dynamic and busy team to drive the smooth running of business operations while ensuring seamless onboarding experiences for all new clients.

This is a hands-on leadership role where you will shape operational strategies, optimise processes, and deliver outstanding service across all touchpoints.

Key Responsibilities: Operations

• Lead and manage day-to-day operations (no staff management required at this stage)
• Develop and implement operational strategies that drive efficiency, compliance, and business success.
• Design and refine processes to meet company objectives and ensure quality excellence.
• Monitor and report on KPIs, operational performance, and system improvements.
• Manage internal and external stakeholder relationships, integrating their needs into operational planning.
• Use data and analytics to make informed decisions and enhance operational effectiveness.
• Collaborate with cross-functional teams such as sales, finance, and marketing to ensure seamless business operations.
• Ensure consistent, high-quality service delivery to customers at every stage.
• Allocate resources effectively, including budget management and workforce planning.
• Stay up-to-date on industry best practices, regulations, and trends to maintain compliance and operational excellence.

Key Responsibilities – Onboarding

• Oversee the end-to-end onboarding of new clients and additional services for existing clients.
• Set clear milestones and deliverables to ensure smooth onboarding experiences.
• Collect, audit, and verify accurate data for integration with business systems.
• Work closely with internal teams and technical partners to implement new systems or services.
• Manage welcome communications and ensure clients understand service levels.
• Oversee the handover from onboarding to operations and monitor early processes for smooth transitions.
• Build strong relationships with clients through clear communication and proactive support.

Qualifications & Skills

• Strong background in Business Administration or a related field.
• Minimum of 5 years’ experience in operations/business management, preferably with exposure to service delivery or client-focused industries.
• Excellent communication and interpersonal skills for internal and external stakeholder engagement.
• Strong analytical skills with experience using data to drive decisions.
• Solid experience in operational management, project management, and system/database oversight.
• Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
• Strategic thinking with strong problem-solving capabilities.
• Passionate about delivering excellent customer service and driving continuous improvement.
• Demonstrated experience in improving processes, achieving cost efficiencies, and enhancing operational performance.

Experience

• Operational/business/project management, financial oversight, budgeting, and resource allocation.

Salary

• Competitive circa £50k per annum plus annual bonus, dependent on experience and qualifications.

My client is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.

Salary & Benefits

• Salary: Circa £50,000 per annum
• Holiday: 25 days plus 8 bank holidays
• Bonus: Annual performance-based bonus
• Working hours: Office-based, Monday to Thursday, 9:00am – 5:30pm and Friday 5pm

This employer is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results-driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.

APPLY NOW

Send your up to date CV with salary expectation and notice period to or call me on , speak soon, Victoria :)