Service Coordinator in Birmingham - Adecco

Service Coordinator

Monday- Friday 08:00 - 17:00.

£27,500 per annum

Birmingham

Permanent, full-time, fully office based

Join Our Team!
Are you a detail-oriented professional with a passion for delivering exceptional customer service? Our client is seeking a dedicated Service Coordinator to join their dynamic team. This is an exciting opportunity to maximise engineer productivity and ensure top-notch service for our valued customers.

Key Responsibilities:

• Schedule Preventative Maintenance visits and manage Reactive Calls & Revisits effectively.
• Coordinate Remedial Works following PPM & Reactive visits.
• Act as the front line contact for customers, addressing queries and resolving issues promptly.
• Ensure all visits are booked efficiently, maximise engineer utilisation in line with company procedures.
• Monitor and meet customer KPIs, communicating with clients as needed.
• Collaborate across teams to manage national and key accounts, ensuring a seamless service experience.
• Maintain professionalism and compliance in engineering data received from handheld devices.
• Schedule and manage subcontractors to uphold company standards, ensuring timely service delivery.
• Assist in maintaining the service management database and track work completion, providing accurate information to other departments as necessary.

What We're Looking For:

• Strong communication skills to liaise fluently with customers, manufacturers, and internal staff.
• Proven ability to resolve customer-related issues effectively and efficiently.
• A solid understanding of KPI information with strong numeracy skills.
• A positive team player who can prioritise workloads to meet deadlines.
• A commitment to delivering quality customer service that exceeds expectations.
• Proficiency in IT applications including Word, Excel, and Outlook.
• A calm, resilient, and flexible approach to working in a fast-paced service environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.