Utilities Assistant in Birmingham - Hays Specialist Recruitment Limited

Your new company
Location: Birmingham City Centre (Hybrid - 1 day WFH)
Salary: £30,000 - £35,000 (depending on experience) + bonus
Contract: Full-time, Permanent
An established, privately owned property business is seeking a Utilities Assistant to take ownership of the utilities function across a commercial property portfolio. This is a hands-on role suited to someone with strong experience in utilities administration who enjoys managing data, supplier relationships, and billing accuracy, while working closely with finance and property teams.
The business operates in a collaborative SME environment where processes continue to evolve, and the successful candidate will be encouraged to take initiative, improve systems, and help shape best practice.
Your new role
As Utilities Administrator, you will be responsible for the end-to-end management of utilities, including:

• Managing relationships with utility suppliers, consultants, and internal stakeholders
• Setting up, closing, and transferring utility accounts across multiple properties
• Reviewing, validating, and processing energy and water invoices
• Managing meter readings, identifying anomalies, and investigating discrepancies
• Coordinating new connections and disconnections, particularly during tenant changes
• Maintaining accurate and up-to-date utilities data within property management systems (Qube MRI)
• Processing supplier invoices and handling utilities-related queries
• Supporting month-end activities, including invoice cut-off and reconciliations
• Managing tenant recharges and resolving billing or recovery queries
• Assisting with service charge budgets, utilities forecasting, and cost analysis
• Identifying opportunities to reduce costs, improve workflows, and streamline utilities processes

This role carries real ownership of the utilities function and suits someone who enjoys responsibility, accuracy, and problem-solving.What you'll need to succeed

• Previous experience in a utilities-focused role (energy, water, billing, metering)
• Exposure to property or finance environments (beneficial but not essential)
• Confident experience managing utility accounts, bills, meters, and supplier queries
• Strong administrative skills with a high attention to detail
• Confidence using Excel and finance/property management systems
• A proactive, analytical mindset with an interest in improving processes
• Ability to manage your own workload and meet deadlines
• Strong communication skills and a collaborative approach

Candidates from utilities, energy services, facilities management, housing, multi-site operations, or commercial property backgrounds are encouraged to apply.
What you'll get in return

• £30,000 - £35,000 salary (DOE)
• Annual bonus of 5-10%
• BUPA private medical insurance
• 10% employer pension contribution
• 25 days annual leave + 8 bank holidays
• Hybrid working (1 day per week from home)
• Modern, newly renovated offices in Birmingham city centre
• Ongoing training, support, and development

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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