Administrator in High Wycombe - SourceRight Recruitment Ltd

We are seeking a proactive and detail-oriented Customer Service & Sales Support Administrator to join our team. This role is responsible for delivering excellent customer service, supporting the sales team with administrative tasks, and ensuring smooth day-to-day operations. The ideal candidate will have strong communication skills, excellent organisational ability, and a customer-focused mindset.

• Respond to customer enquiries via phone, email, and online platforms in a professional and timely manner
• Process customer orders, returns, and exchanges accurately
• Resolve customer complaints and escalate issues when necessary
• Maintain accurate customer records in the CRM system
• Provide product or service information to customers

• Assist the sales team with preparing quotes, proposals, and presentations
• Process sales orders and ensure timely follow-up
• Liaise with internal departments (e.g., finance, logistics, operations) to ensure order fulfilment
• Track sales activities and update CRM systems
• Prepare regular sales reports and performance summaries

• Maintain accurate documentation and filing systems
• Schedule meetings and coordinate appointments for the sales team
• Monitor and manage inboxes and correspondence
• Support stock control and inventory tracking (if applicable)
• Assist with general office administration tasks as required

• Previous experience in customer service, sales support, or administrative roles
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with CRM systems preferred
• Ability to work independently and as part of a team
• High attention to detail and problem-solving skills