Customer Service Advisor/Order Processor in Sandbach - JANE GORSE RECRUITMENT LIMITED

Are you wanting a role with clear lines of progression to really excel your career? My client is an SME in the construction industry with offices across the UK earning a reputation for exceptional service, high-quality products, and integrity in everything they do. With continued growth a new role has been created an exciting opportunity for a highly experienced Customer Service/Sales Order Processing Advisor to join the Sandbach team.

If you enjoy working with people, thrive in a busy environment, and want to be part of a supportive, successful company in the construction industry, we’d love to hear from you.

About the Role

You will deliver outstanding customer service to new and existing clients. You’ll handle incoming sales enquiries, process orders, manage day-to-day administrative tasks, and, over time, take ownership of your own customer accounts.

Full in-house training on our clients systems and product range will be provided.

Key Responsibilities

• Respond promptly and professionally to incoming calls and enquiries
• Build and maintain strong customer relationships
• Process orders accurately using the in-house system
• Calculate profit margins in line with company standards
• Coordinate with staff at other branches
• Work with Warehouse & Transport department to ensure viable delivery options
• Proactively engage with existing customers to generate new sales
• Handle invoice related queries
• Perform general administrative duties

About You

You’ll be confident, organised, and personable. Someone who enjoys working in a fast-paced environment and takes pride in delivering first class service. A keen eye for detail and the ability to multitask effectively are essential.

Desirable:

• Previous sales experience (construction industry experience an advantage, but not essential)
• Strong communication and negotiation skills
• Positive attitude and willingness to learn

What We Offer

• Bonus based on KPI's
• Holidays: 28 days including Bank Holidays
• Training: Comprehensive in-house systems and product training
• Hours: Monday–Friday, 8:00am – 5:00pm
• This is a fully office based role,

This is a brilliant opportunity for someone with a strong customer service background that has worked in an office environment or Internal Sales background who wants to work with a fantastic supportive team.

Please apply with your most recent CV Interviews ASAP.