IT Service Desk Analyst in Warrington - Manha Resource Solutions Ltd

IT Service Desk Analyst — Warrington

Location: Warrington — 100% Onsite, 5 days per week

Salary: £32,000 – £35,000 + Benefits

Active SC Clearance OR SC Eligible — both considered

Full UK Driving Licence — MANDATORY

We are recruiting an IT Service Desk Analyst for a busy 24x7 support operation in Warrington. This is a fully onsite shift-based role including nights and weekends. Both active SC clearance and eligibility to obtain clearance are accepted for this position.

Key Responsibilities

• Act as single point of contact for incidents and service requests via phone, chat, portal, and email
• Resolve user issues promptly to minimise business disruption
• Manage service requests including software installs, access permissions, and hardware setup
• Log and own all incidents through to resolution within SLA
• Create and maintain knowledge base articles and support documentation
• Escalate complex issues to appropriate support tiers
• Monitor infrastructure alerts and respond proactively
• Perform quality analysis and act as backup for Incident Manager when required

Essential Skills

• Proven IT service desk experience in a fast-paced client-facing environment
• Strong troubleshooting across software, hardware, desktops, laptops, and printers
• Knowledge of ITSM tools, M365, Active Directory, and Entra ID
• ITIL Foundation certification — preferred
• Excellent communication, multitasking, and time management skills
• Analytical mindset and ability to think on your feet

Requirements

• SC Security Clearance — active or eligible to obtain
• Full UK Driving Licence — mandatory
• Willingness to work rotating 24x7 shift pattern including nights and weekends