Payments - Business Analyst in London - Lorien

6 month contract - Inside IR35

Investment Banking

50% London office travel required

Core accountabilities of role

Business analysis

* Map existing workflows and systems for operational processes, including account maintenance
lifecycle, cheque processing and general ledger reconciliations, in order to analyse and synthesize
semi-complex activities.
* Gather operational requirements by liaising with cross-functional stakeholders.
* Perform reviews of regulatory requirement documentation in alignment with Legal & Compliance
alongside operational SMEs.

Project coordination

* Translate the findings from each investigation into clear, actionable change and/or improvement
proposals - including benefits, risk assessments, and high-level implementation plans.
* Develop simple project plans (timelines, owners, deliverables) for initiatives. Maintain the plan
against progress, raising issues or risks early to the relevant escalation point.
* Coordinate workstreams across Front Office, Operations, IT, Finance, Risk, Legal and Compliance,
ensuring every stakeholder understands their role and the agreed timeline.
Governance, reporting & communication
* Prepare and circulate governance packs, meeting minutes and action tracking logs for the Local
Operations and CEP governance forums.
* Produce regular status reports for senior management, highlighting progress, emerging issues and
any decisions required.
* Create concise, well-structured PowerPoint decks and written documents tailored to different
audiences (executives, line managers, technical teams).

AI & innovation support

* Review the current use of large language model tools within the Local Operations function,
capture ideas for future AI enabled improvements and feed those into the broader transformation
pipeline.
Budget & cost allocation support
* Assist the Business Manager with the administration of the team's budget, ensuring spend is
captured accurately and cost allocation reporting is up to date.
Ad-hoc coordination
* Step in to coordinate cross departmental tasks or temporary initiatives as required, providing
flexible organisational support to keep the wider team moving forward.

Knowledge, Skills and Experience

* Operational banking knowledge - Understanding of banking processes (account opening, cheque
handling, reconciliations) and the ability to map those processes against control requirements.
* Stakeholder liaison - proven experience engaging diverse internal teams (front office, operations, IT,
finance, risk, legal) to gather detailed information, negotiate ownership and drive consensus.
* Regulatory insight - ability to read, interpret and translate regulatory texts (e.g., FSCS, PSD2, UK
payments rules) and translate these into practical operational controls.
* Project management capability - experience planning, tracking, and reporting on small to medium size
projects and change initiatives; familiarity with PM approaches is a plus.
* Analytical & problem-solving mindset - comfort working with semi complex situations, synthesising data
from many sources and proposing pragmatic, improvement focused solutions, familiarity with process
improvement methodology, e.g. lean six sigma, is an advantage.
* Communication excellence - strong written and verbal skills; ability to produce clear documentation and
compelling presentations for senior audiences.
* Organisational agility - comfortable juggling several assignments at once, adapting quickly to shifting
priorities and deadlines.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.