Operations Strategy Analyst in London - Harnham - Data & Analytics Recruitment

Operations Strategy Analyst
Southampton with hybrid working. Competitive salary plus bonus.

This is an excellent opportunity to join a growing financial services organisation where data is central to decision making. You will help shape operational strategy, improve customer journeys, and influence key business outcomes through high quality analytics.

The Company
They are a well-established personal finance provider with a strong focus on customer outcomes and operational excellence. Data plays a vital role in how they optimise processes, manage risk, and drive continuous improvement. You will join an inclusive, collaborative environment where analytical thinking is encouraged and cross-functional work is part of everyday activity.

The Role
* Analyse complex operational datasets to identify trends, performance gaps, and process improvement opportunities
* Build dashboards and reporting tools to monitor KPIs including processing times, service levels, staffing metrics, and customer satisfaction
* Conduct root cause analysis and turn data into clear, actionable insight for non-technical stakeholders
* Develop predictive models to support forecasting, capacity planning, and workforce optimisation
* Collaborate with data teams to ensure accurate, accessible, and well-structured data

Your Skills and Experience
* Strong commercial experience in analytics within an operations or financial services setting
* High proficiency in SQL and a programming language such as Python or R
* Confidence building visualisations and dashboards using Power BI, Tableau, or similar tools
* Strong understanding of operational data, forecasting techniques, or process optimisation

What They Offer
* Competitive salary and discretionary annual bonus
* Hybrid working with flexibility following probation
* 25 days holiday plus bank holidays, increasing with service
* Life cover, dental benefits, private medical insurance, income protection

How to Apply
If you are an Operations Strategy Analyst looking to make a meaningful impact through data, please submit your CV to be considered.