Customer Service Advisor in Runcorn - Adaptable Recruitment

At Adaptable Recruitment, we're supporting a growing organisation known for its down to earth, supportive culture. They're now looking to bring in a Customer Service Advisor who enjoys problem solving, coordinating busy workloads, and being a reliable point of contact for both customers and internal teams.

Salary: £28,000 - £30,000 - Depending on experience.
Location: Runcorn - Fully office based
Holidays: 20 days holiday plus bank.
Working Hours: 8.30 - 5.30

Main Responsibilities to include:

Customer Support & Communication:

• Act as the first point of contact for incoming calls and emails, providing clear and helpful support.
• Make outgoing calls to confirm details, arrange appointments, and keep all parties updated.
• Provide timely updates on ongoing tasks, ensuring all communication is recorded accurately.
• Capture and document customer feedback, including compliments and concerns, ensuring it is directed to the appropriate person.

Scheduling & Coordination:

• Plan and manage appointments, ensuring workloads are allocated efficiently.
• Match tasks with the right team members based on skills and availability.
• Keep all notes, details, and job information fully updated and consistent.
• Support the smooth delivery of both planned and reactive work within agreed timelines.

Administration & System Management

• Create and update customer accounts and job records.
• Order materials or equipment where needed.
• Keep internal systems, trackers, and customer portals up to date.
• Raise invoices and ensure supporting documentation is accurate.

Team Collaboration

• Work closely with colleagues across operations, finance, and management to keep workflows running smoothly.
• Occasionally attend meetings with clients alongside your manager to support ongoing relationships.

Ideal Candidate:

• A strong communicator who is comfortable handling high volumes of calls and emails.
• Naturally organised with a sharp eye for detail.
• Confident asking the right questions to gather accurate information.
• Able to work well under pressure and prioritise tasks effectively.
• Competent using spreadsheets, internal systems, and customer platforms.
• Previous experience in customer service, administration, or coordination roles is beneficial but not essential.
• Enjoys working in a fast-paced environment and supporting both customers and internal teams.

Working Hours:

• Monday to Friday on a rotating shift pattern between 7:00am - 6:00pm
• Core hours: 8:30am - 5:00pm
• 8 hour shifts with a 30-minute unpaid break
• Occasional Saturday mornings (approximately 1 in 8)

Benefits to include:

• 20 days holiday plus bank holidays, with additional holiday benefits
• Free on-site parking
• Access to employee perks and discounts through a benefits app
• Referral scheme
• Staff discount programme