Customer Service and Sales Support Coordinator in Shenstone - Autosmart International Ltd

Here at Autosmart we are searching for an experienced and motivated Customer Service and Sales Support Coordinator to join our friendly and professional Support Services Team. In this varied and dynamic role, you will use your excellent communication and rapport building skills to support and develop business relationships with our franchisees, national account customers, and regional business managers. Our role will provide you with an exciting opportunity to proactively contribute to our business growth every day.

Autosmart International is a manufacturing success story. Leading the field in vehicle cleaning products, we are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last 10 years and plan to grow by 50% in the next 5 years, we are investing to futureproof our business.

I’ve been working at Autosmart support services for 14 years and love the team, we are a friendly and welcoming bunch. My role is super varied, I really enjoy helping our franchisees, customers and our wider team, in one call I could be giving guidance on how to get the best out of one of our products, then in my next call I could be encouraging a new national account to stock our products, and how to order them, it’s very rewarding and not your average customer support role. I know how my role positively contributes to our business goals.Debbie Perrins, Customer Services Coordinator.

Our Customer Service and Sales Support Coordinator will:

• Use your exceptional customer service and support skills to provide a world class customer service experience
• Be our franchisee, customer and consumer first point of contact, answering technical product questions, handling orders, and expertly resolving complaints
• Proactively contact, promote and encourage new national account customers to make the most of our products and services, and support their onboarding process
• Call and provide franchisees with new product information and relevant marketing material to ensure they have the best opportunity to sell our full range to their customers
• Support Autosmart colleagues and team members

Our Customer Service and Sales Support Coordinator will have:

• Exceptional communication and rapport building skills
• Experience in a telephone-based customer service, customer relationship, customer account management or customer supporting role
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• Confident IT skills including MS office
• A willingness and comfortable with occasional travel to attend sales meetings and spend time on the road with franchisees
• Up to a 45 minute commute of Shenstone

What we can offer our Customer Service and Sales Support Coordinator:

• Salary of up to £28,000 depending on experience
• Permanent contract of employment (Monday to Friday, 38.5 hours)
• Company-wide training programme to develop key skills and a supportive and friendly team
• Opportunity for flexible working once fully trained
• 25 days holiday, plus bank holidays
• Staff purchase scheme – take home products for FREE
• Non-contributory private health care
• Generous contributory pension scheme
• Life insurance at three times salary
• Employee assistance programme

Apply today

If this sounds like a good fit for you, we cannot wait to hear from you. Screening for successful candidates will commence without delay, using the apply button and upload your CV.

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