Murex Support Lead - LevelUp in London - eFinancialCareers

Working for a Corporate Investment Bank in the City of London, you will operate as a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations.

Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Key Responsibilities

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools.
• Nimble to work on projects & BAU Support issues, as part of a team & individual contributor
• A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s
• Manage / contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status
• Strong, Clear and precise communication (Oral & Written) is a key requirement for the role.

Urgency on business related issues and manage business expectations.

Main Areas:

• Support the Global Markets, Commodities business in Murex.
• Market data (real time contribution, end of day,) for assets
• Risk reporting (strike maps, scenario reporting)
• Reporting for support function (deal valuation, market data)

The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand up’s, prioritization, internal support catch-up)

Add value by:

• Helping out with
• User needs collection and anticipation.
• Analysis of these needs and definition of the required specifications.
• Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision
• making.
• Implementation and delivery of retained solutions.
• Support and documentation.
• Bug tracking, continuous software evolution.
• Make recommendations regarding architecture, technologies, and IT solutions.
• Analysis, problem solving and escalation.
• Carry out training and skills assessments at regular intervals.

Follow the branch compliance rules

Propose new projects to the business, take lead of support topic, covering notably:

• Innovative solutions
• New business, activities, and products
• Opportunities for efficiency improvements
• Operational risk reduction

Reporting:

• Timely progress updates to direct management as deemed necessary.

Key Skills (Mandatory):

• At least 8-10 years’ experience of working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
• Experience of implementing and supporting Murex v3.1 with Regards to Front Office, lower version of Murex is a strict no go.
• Experience in Implementing both Linear and non-Linear Products in Murex
• Ability to build out multiple strategies / payoff’s as per business needs
• Strong Exposure on Front Office Module in Murex:

Key Skills:

• Simulations
• RM (Risk Matrix)
• Pricing
• Market Data
• Pre-trade – Debug pricing related issues for FO
• Workflows – Exchange exclusive workflows – integrate various exchanges with Murex
• CICD is a must have

Note: above list is not exhaustive, but are Must have’s: