Technical Support Analyst - MLM SEARCH in London - eFinancialCareers

Large financial services firm is in need of a highly organized and communicative Support Analyst to join their development team. You’ll be the first point of contact for users, helping resolve everyday issues, triaging tickets efficiently, and ensuring that systems run smoothly.This is not a deep technical or programming role — it’s about people, process, and problem-solving. You’ll play a key role in connecting users, business teams, and developers to make sure support requests are handled quickly and effectively.What You’ll Do

• Provide first line support and resolve user issues that don’t require escalation.
• Manage and triage tickets in the support system to maintain smooth workflows.
• Onboard new users and guide them through system functionality.
• Build, Maintain and update the knowledge base and support documentation in Confluence.
• Communicate clearly with users, business teams, and developers to coordinate solutions.
• Assist with light development-related tasks such as testing or documentation (no coding required).

• Excellent communication skills – you can explain issues clearly and calmly.
• Strong organizational skills and attention to detail.
• A customer-focused mindset with patience and empathy.
• Some experience in helpdesk, IT support, or customer service.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Comfortable working between technical and non-technical teams.
• Experience using Confluence for documentation, team collaboration, or knowledge management.
• A general interest in technology and systems