Product Owner - Martech & Customer Data in London - Method Resourcing

Product Owner - Martech & Customer Data

We're looking for an experienced Product Owner to take ownership of a complex Martech and Customer Data landscape within a large, multi-channel organisation operating at enterprise scale.

This role sits at the intersection of marketing technology, customer platforms, data integration, and internal-facing digital products, working closely with marketing, customer services, technology, and external vendors.

What you'll be working on

• Ownership of a Marketing & Customer Data product portfolio, including:
• Customer Service platforms (e.g. Service Cloud-style tooling)
• Marketing automation, campaigns, and communications platforms
• Customer Data Platform (CDP) with a "golden customer record" approach
• Loyalty, rewards, and customer engagement capabilities
• Staff-facing digital tools and internal apps
• Oversight of multiple integrated systems, including third-party vendors and specialist platforms
• Driving roadmap definition across digital, apps, checkout, and martech, with martech becoming a major focus as you embed
• Working with integration tooling (e.g. CPI-style platforms) and API-led architectures
• Collaborating with a delivery team of developers, integration specialists, an Associate PO, and a Scrum Master
• Acting as the bridge between marketing, customer service, technology, and data teams
• Evaluating and shaping process change, not just feature delivery
• Building strong stakeholder relationships and bringing structure to existing backlogs

What they're looking for

• Proven experience as a Product Owner in Martech, Data, or Customer Platforms
• Strong understanding of customer data, CDPs, and integrated marketing ecosystems
• Experience working with enterprise SaaS platforms and external vendors
• Comfortable operating in complex, multi-system environments
• Able to balance strategic roadmap thinking with hands-on delivery
• Confident working with marketing teams, technical teams, and senior stakeholders
• Background in Agile delivery environments

Nice to have

• Experience with customer service platforms, loyalty/rewards systems, or CRM ecosystems
• Exposure to integration platforms, APIs, or data-heavy environments
• Experience owning staff-facing digital tools alongside customer products

The process

• Stage 1: 30-minute informal conversation (CV walkthrough and role deep-dive)
• Stage 2: Values & strengths interview, plus a short task

Salary:

Up to £80,000

RSG Plc is acting as an Employment Agency in relation to this vacancy.