CCTV Technical Support in London - Katie Bard (Angela Mortimer Plc)

CCTV Technical Support!

An exciting opportunity for CCTV Technical Support to join a leading global provider.

-This role is five days in the office.

What You’ll Be Doing:

• Be at the heart of CCTV operations, providing expert technical support across commissioning, reactive issues, and ongoing maintenance.
• Partner with field technicians to install, maintain, and optimise CCTV systems in line with business goals and best practices.
• Deliver an outstanding customer experience by managing support processes end-to-end, including system monitoring and clear documentation.
• Securely retrieve, manage, and share CCTV footage to support investigations when required.
• Perform remote CCTV health checks, diagnosing system performance and identifying issues before they escalate.
• Triage reactive call-outs remotely, prioritising and resolving faults efficiently.
• Take ownership of remote fault resolution, keeping systems operational and downtime to a minimum.

What We’re Looking For:

• The successful candidate will have previously dealt with CCTV footage, including screening, downloading, and formatting.
• A logical, analytical mindset with a passion for problem-solving.
• A practical, hands-on approach to technical challenges.
• Strong communication skills, with the ability to clearly explain complex technical concepts.
• Exceptional troubleshooting abilities and a proactive attitude to resolving issues.

Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website.

If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency