Legal Receptionist in London - Owen Reed

Owen Reed is looking for a Senior Receptionist for a top law firm in London.

Owen Reed is recruiting an experienced Senior Receptionist to lead the Front of House function within a prestigious London law firm. This role is ideal for a polished, client-focused professional with previous law firm reception experience, who can supervise a team and consistently deliver a first-class client experience.

You will act as the firm’s ambassador, ensuring reception and client areas operate to the highest professional standards.

Key Responsibilities

• Act as the first point of contact for all clients and visitors, providing a professional and welcoming service
• Lead, supervise and support the London Reception team, managing rotas, absence and cover
• Embed a proactive, client-focused culture across Front of House
• Develop and implement call handling procedures in collaboration with senior stakeholders
• Handle challenging client situations with tact and discretion
• Monitor presentation standards, behaviour and dress code in client areas
• Conduct appraisals and mid-year reviews for reception staff
• Ensure reception and meeting rooms are always professionally presented and client-ready
• Co-ordinate catering, refreshments and room set-ups for meetings and events
• Support Marketing and Facilities teams with client events and delegate management
• Manage client-related reception budgets
• Handle deliveries, incoming post and general administrative support when required
• Carry out CRM data entry, invoice reminders and diary management for large meetings

Skills & Experience Required

• Previous experience as a Receptionist within a law firm (essential)
• Experience supervising or mentoring reception or Front of House staff
• Exceptional client service and communication skills
• Professional, confident and discreet manner
• Strong organisation and attention to detail
• Ability to remain calm and effective in a fast-paced environment